View Full Version : Miscellaneous Mail Merge and 554e and lower models

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07-10-2015, 03:05 PM
We have a customer printing from an application called Odyssey, sends print jobs as Microsoft word mail merge documents, usually 150+ pages, but there are jobs of only 11-15 pages. The smaller jobs print fine, the 100+ page jobs spool, start to print and at around 30 pages, the MFP hangs with the data light (Blue and white bar) flashing. Control Panel is unresponsive and the only way to proceed is to cycle power. Send the same job to a 754e and print job completes with no issue. I've tried various driver settings and changes (spool settings, PCL, PS, XPS, even the 754 driver as a test, same issue. Print queue shows the entire job is spooled. Going back out with K5 firmware as there is a blurb about "printing stops" but no real detail. Any ideas? Emujo

07-13-2015, 08:25 PM
Believe it or not, K5 firmware resolved the issue....Emujo

07-13-2015, 09:32 PM
Thanks for the heads-up.

07-14-2015, 12:27 AM
Thanks for sharing! =^..^=

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