I have been asked to resolve a problem created by another tech. He replaced the drum & developer but left the customer when he couldn't get into Tech Rep Mode. I have tried , also, but when I go to the the Utility/Counter screen the Check Detail touch point is dead/inoperative. I'm not sure what is locking me out & the customer is being evasive about who they had work on it. Any hints would be greatly appreciated as I don't get much experience on the product line. I only have Intravia for reference. I would like to help the customer out.
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Re: BIZHUB 250 ERROR C2557
Is the whole touch screen dead? That is quite common for these machines. Try another working control panel and see if that helps.
I have never had just one section go bad on these. I have had them to out of alignment though.
Hope this helps -
Re: BIZHUB 250 ERROR C2557
Try re calibrating the screen 1 st.If not replace it.Comment
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