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mearmi
08-22-2015, 03:19 AM
Scanning function (scan to email) stops working randomly. Has to reboot the printer every time.

Please advise.


Thanks and Regards,


Mearmi

rrrohan
08-22-2015, 12:44 PM
Scanning function (scan to email) stops working randomly. Has to reboot the printer every time.

Please advise.


Thanks and Regards,


Mearmi

Scan fails or you mean it locks up the copier?

mearmi
08-22-2015, 01:03 PM
Scan fails or you mean it locks up the copier?

Thanks for your message

scan fails

copier and printer is working fine

rrrohan
08-22-2015, 03:25 PM
If it works sometimes but not always its most likely a DNS issue. I would turn off IPv6 as I'd bet your not using it, this rules out IPv6 DNS issue.

Adding your ISP DNS address into copier

mearmi
08-31-2015, 05:51 AM
If it works sometimes but not always its most likely a DNS issue. I would turn off IPv6 as I'd bet your not using it, this rules out IPv6 DNS issue.

Adding your ISP DNS address into copier


Have Turned off IPV6 and checked/confirmed the DNS server address.

1st scan goes fine and then start getting error "Failed to complete job ... check Log.

Restart Printer and same error again after sending 1 scan.

Please advise thanks

rrrohan
08-31-2015, 06:42 AM
Is mail server in house or remote?

Sent from my SM-G900I using Tapatalk

mearmi
08-31-2015, 07:28 AM
Is mail server in house or remote?

Sent from my SM-G900I using Tapatalk


Remote

Thanks

rrrohan
08-31-2015, 07:32 AM
Try putting mail server as IP instead of host name. If that works its DNS, if it still doesn't reliable work its not a DNS issue

Sent from my SM-G900I using Tapatalk

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