Pagescope, Orange Network tab just goes to a blank screen ??? Bizhub 501

[CCS]

This is on bizhub 501, I'm copier tech, but the IT person at the account is having trouble getting into the network tab in the Pagescope web interface. When you select the orange network tab-just get a blank screen. We tried using Chrome as well, got in one time just for a few seconds, unable to get back in. We also tried on multiple desktops with xp/7/8 - no help.
We just simply need to get into Network to add e-mail addresses.
How do we resolve this issue ?

[allan]

Re: Pagescope, Orange Network tab just goes to a blank screen ??? Bizhub 501

Did you select html instead of flash on the first page? Its a known problem.

[Copier Addict]

Re: Pagescope, Orange Network tab just goes to a blank screen ??? Bizhub 501

Try Firefox. I rarely have any pagescope issues with it, unlike IE and Chrome.
One touch entries can be made from the control panel as well. Not as easy as pagescope, but possible.
Hope this helps

[rrrohan]

Re: Pagescope, Orange Network tab just goes to a blank screen ??? Bizhub 501

also can use data administrator

[CCS]

Re: Pagescope, Orange Network tab just goes to a blank screen ??? Bizhub 501

Firefox worked, thanks alot.

[emujo]

Re: Pagescope, Orange Network tab just goes to a blank screen ??? Bizhub 501

Glitches like this can usually be resolved with either a firmware update or an older version of IE...BTW you don't need (by default anyway) to be in Admin mode to create address one touches. You can also try running IE in compatibility mode. Emujo