Konica Minolta C360 printing problems

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  • glenbennett
    Technician

    50+ Posts
    • May 2015
    • 68
    #1

    Konica Minolta C360 printing problems

    Hello
    I installed a Bizhub C360 and all is good however when the customer prints it sometimes comes out negative and or two print jobs are on top of each other in one print. The customer has windows 7 & 8. They are a construction company so they use cad software and they print a lot of Google Email and the printing of Email is the most problem. I installed the latest drivers off of Konica Minolta site I installed PCL drivers however might I need to install PS drivers? The machine does have Postscript. What might I do to get the printer to print correctly?

    copier print.jpg

    Thank You
    Thank You,
    Glen Bennett
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22939
      #2
      Re: Konica Minolta C360 printing problems

      Your sample link doesn't seem to be working.

      When you say: "sometimes comes out negative and or two print jobs are on top of each other", do you mean black background and white text? And do you mean two images overlayed on the same piece of paper? Or are these emails on opposite sides of the same page (perhaps defaulted to duplex print in the driver?)?

      The second of those can be very simple. Perhaps someone is loading used paper face up in the tray, then printing over the top of the old image?
      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • glenbennett
          Technician

          50+ Posts
          • May 2015
          • 68
          #3
          Re: Konica Minolta C360 printing problems

          Originally posted by blackcat4866
          Your sample link doesn't seem to be working.

          When you say: "sometimes comes out negative and or two print jobs are on top of each other", do you mean black background and white text? And do you mean two images overlayed on the same piece of paper? Or are these emails on opposite sides of the same page (perhaps defaulted to duplex print in the driver?)?

          The second of those can be very simple. Perhaps someone is loading used paper face up in the tray, then printing over the top of the old image?
          =^..^=

          Yes exactly "black background and white text? And emails on opposite sides of the same page. and I think i might remember setting the the driver to duplex print. So does that mean it is thinking duplex and is confused? Where do I find these settings on desktops or in the machine? That is exactly what is happening just what you replied..
          Thank You,
          Glen Bennett

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22939
              #4
              Re: Konica Minolta C360 printing problems

              Control Panel > Printers and Other Hardware > double-click the desired printer > Customize Printer Settings > Preferences ...

              =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • splblazer91
                  Trusted Tech

                  100+ Posts
                  • Jul 2014
                  • 204
                  #5
                  Re: Konica Minolta C360 printing problems

                  and default to b&w unless you wanna deal with a pissed customer when they get their overage bill.

                    Comment

                    • allan
                      RTFM!!

                      5,000+ Posts
                      • Apr 2010
                      • 5459
                      #6
                      Re: Konica Minolta C360 printing problems

                      Originally posted by splblazer91
                      and default to b&w unless you wanna deal with a pissed customer when they get their overage bill.

                      I leave them to learn the hard way. If they take a color machine and don't ask me at install to limit color usage, they normally come to light in a month or 2. If they don't complain they have the money for color printing.
                      Whatever

                        Comment

                        • copier tech
                          Field Supervisor

                          5,000+ Posts
                          • Jan 2014
                          • 8105
                          #7
                          Re: Konica Minolta C360 printing problems

                          This is quite an old model now & you've just installed it?

                          I would start by updating the firmware, if you've not already, it maybe still on the original factory fw.
                          Let us eat, drink, and be merry, because tomorrow we may die!

                          For all your firmware & service manual needs please visit us at:

                          www.copierfirmware.co.uk - www.printerfirmware.co.uk
                          ​

                            Comment

                            • emujo
                              Field Supervisor

                              2,500+ Posts
                              • Jun 2009
                              • 3009
                              #8
                              Re: Konica Minolta C360 printing problems

                              Had the same issue on a C353 a few years ago...black background and white text only in the image areas...This customer was downloading web images using Chrome. We changed the Chrome settings to NOT use the default chrome PDF reader, and updated their Adobe reader to latest version. There is also a setting under image quality for "web graphics" you can try. Lastly, you can tell the workstation not to use the embedded printer fonts..There may be something in the file the printer doesn't understand. I attached a image of the settings. Emujo


                              Screenshot 2015-09-15 10.36.53.jpg
                              If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                                Comment

                                • wseyller
                                  Service Manager

                                  1,000+ Posts
                                  • Sep 2012
                                  • 1129
                                  #9
                                  Re: Konica Minolta C360 printing problems

                                  This is really a chrome problem. For PDF you can edit the chrome plugins to not use the built in chrome PDF viewer so it used adobe reader instead. Also you can not use the built-in chrome print dialog which helps in some cases.

                                  Also you could tried the chrome beta version which can be install with the existing chrome at same time. You may find one version works better than the other.

                                  Or tried another browser such as IE or Firefox.

                                  Also I've seen in some cases pcl vs PS drivers with this issue can produce different results.

                                  Sent from my XT1254 using Tapatalk

                                    Comment

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