fixthecopier
09-18-2015, 01:33 AM
I went to a church to install 2 maintence items they had purchased. When i got there the machine had a code on it that pointed to the control board. I talked them into buying one of our bizhub 283's from an old contract.
They called this morning and wanted the machine today. I pulled one out with a low meter that looked like new. Was testing the machine and had a problem. The machine had a fax board but the fax was never set up or used. I set the board in the program. the machine would recieve a fax with no issue. When I try to send, nothing. I went through all the settings and found no issue so I called KM tech support. The guy had one in his shop and went through all the settings with me. We changed a lot of them, to "dumb down" the machine. Nothing worked. Tech support concluded I had a bad board. Not very likely in my opinion but I went to the warehouse and pulled another board of a machine. Got the same result. At this point I saw another 283 behind me someone had pulled to sell. It was from the same batch of machines. Fax worked fine. Had about the same meter, and we were close to our delivery time, so I took the one that worked.
I know it has to be something stupid, but tech support couldn't help, so I need some help. Any ideas?
They called this morning and wanted the machine today. I pulled one out with a low meter that looked like new. Was testing the machine and had a problem. The machine had a fax board but the fax was never set up or used. I set the board in the program. the machine would recieve a fax with no issue. When I try to send, nothing. I went through all the settings and found no issue so I called KM tech support. The guy had one in his shop and went through all the settings with me. We changed a lot of them, to "dumb down" the machine. Nothing worked. Tech support concluded I had a bad board. Not very likely in my opinion but I went to the warehouse and pulled another board of a machine. Got the same result. At this point I saw another 283 behind me someone had pulled to sell. It was from the same batch of machines. Fax worked fine. Had about the same meter, and we were close to our delivery time, so I took the one that worked.
I know it has to be something stupid, but tech support couldn't help, so I need some help. Any ideas?