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Cantechman
10-29-2015, 08:06 PM
Hey guys, got a weird one, it's a new install for the above model. A couple weeks after install they noticed they weren't receiving faxes from one particular place, I disabled ECM and JBIG, tested and seemed fine. Now they say some customers receive their outgoing faxes multiple times. Any ideas as to the cause?

allan
10-29-2015, 08:25 PM
The sending machine can not confirm if the job has been received sends the whole thing, fails and retries?
May be because the ECM is switched off?
Check the fax send history in the job log.

Raymond4
06-11-2020, 02:13 AM
I'm a newbie and I don't know much about using a fax service. Which fax are you using right now? As far as I know, cocofax has a month of free trial for the new users. If you have some time you can try this cocofax for sending free fax visit site (https://cocofax.com/) for more details. I hope that help. All the best!

Bix
06-11-2020, 08:10 AM
In some cases, the sender simply sends multiple faxes because he is not sure he did it correctly.

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