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Norell.Strange
11-06-2015, 05:39 PM
Greetings!

I just installed a new drum unit "K" (Black) in bizhub 654 and i got this error message "Drum unit K New release failure" (C2A14).

I have cleaned the chip connection contacts of drum unit and on machine side. I have also checked by re-installing the imaging unit several times., but the problem is still there.

I cannot replace the drum unit or purchase the new one. So any idea or helpful advice which can help me to resolve this issue?

Many Thanks & Regards,

Norell Strange

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