No answer Fax

[toddanderson]

I have a 5551ci fax issue,
It will not automatically answer the incoming fax, errors U01110 if I manually answer it works fine.
It is on a dedicated analog phone line , I have replaced the complete fax unit,
Changed mode u604 ring detection to 0 or 1, G3 off and lowered the baud rate
Their old bother fax worked fine.

[correo.tony]

Upload the last firmware Update version 04.03.0060 (2015-10-21) with the card fax installed Fax System ( W ) B and after :

1.- Enter Self Status Mode ( Push 10871087 in Operation Panel )
2.- Push 600 ( Ini. ALL data )
3.- Push 601 ( Ini. Keep data )
4.- Push 605 ( CLEAR COM. REC. )
5.- Push 660 ( EXCHANGE ) and select to " PBX " settings
6.- :cool:

Bye

[blackcat4866]

Upload the last firmware Update version 04.03.0060 (2015-10-21) with the card fax installed Fax System ( W ) B and after :

1.- Enter Self Status Mode ( Push 10871087 in Operation Panel )
2.- Push 600 ( Ini. ALL data )
3.- Push 601 ( Ini. Keep data )
4.- Push 605 ( CLEAR COM. REC. )
5.- Push 660 ( EXCHANGE ) and select to " PBX " settings
6.- :cool:

Bye

Are you sure it's analog? Those symptoms sound like a VOIP line to me. =^..^=

[KenB]

If this truly is an analog line, check the ring voltage.

It should be about 90 VAC.

Some brands (and specific models) are touchier than others.

We had an account a few years back where we replaced Canon faxes with Ricoh MFPs, and had the same issue.

The Canons always worked, but the Ricohs almost never answered.

Turned out that the customer's phone equipment was about 4 or 5 volts shy, and that was enough to cause the problem.

[correo.tony]

I think that's the problem black cat !
I would also seem is a problem of VoIP.
If the line is analog but you have ADSL or ISDN connect any device, you must to install a data filter connector before the TASKalfa line, we have solved this problem with more TASKalfa system fax, setting the line type to " PBX ".

Bye

[toddanderson]

How do you check ring voltage ?



If this truly is an analog line, check the ring voltage.

It should be about 90 VAC.

Some brands (and specific models) are touchier than others.

We had an account a few years back where we replaced Canon faxes with Ricoh MFPs, and had the same issue.

The Canons always worked, but the Ricohs almost never answered.

Turned out that the customer's phone equipment was about 4 or 5 volts shy, and that was enough to cause the problem.

[blackcat4866]

Set your VOM to AC 150v range. Place one lead on the green wire and one on the red. Many of us have made phone line testers out of an old Ricoh handset with buttons, and an analog VOM. =^..^=

Perhaps something like this will help you:
http://www.copytechnet.com/forums/fax-and-printer-technical-discussion/53441-tools-test-fax-line-2.html#post232685

[toddanderson]

Black cat
thank you for your help, I am going to check this, but i have read googling I need ring voltage 90v
you post is Ringing: peak 125 VAC (110 to 137 VAC) I assume anything over 90v is good ?



Set your VOM to AC 150v range. Place one lead on the green wire and one on the red. Many of us have made phone line testers out of an old Ricoh handset with buttons, and an analog VOM. =^..^=

Perhaps something like this will help you:
http://www.copytechnet.com/forums/fax-and-printer-technical-discussion/53441-tools-test-fax-line-2.html#post232685

[NeoMatrix]

Off the top of the head.
Assuming the fax is set to auto answer mode not manual mode.

First impression it sounds like a fax/phone line attenuation issue.
Is it a dual phone/DSL line into the premises ? Is the DSL line/phone filter in situ ?
Have you set the MFD country code in the user parameters ?
Setting the country code will automatically set the modem with the proper defaults.

If all the above is ok try setting SIM U651(guess?) up from -13 to -10 ?

HTH

[blackcat4866]

Black cat
thank you for your help, I am going to check this, but i have read googling I need ring voltage 90v
you post is Ringing: peak 125 VAC (110 to 137 VAC) I assume anything over 90v is good ?


I suppose that wasn't very clear. The reason for the D'Arsonval movement is that a digital meter will not read the oscillating ring voltage very well. The values you are looking for are:

Not Ringing: 90vac
Ringing: PEAK 110vac to 137vac

Note: Read the DC voltages first, so you know that the line polarity is correct before reading the AC voltage. It will affect your final readings.

On PBx phone lines I've seen ring voltages below 60vac, and on several occasions Not Ringing:90vac, Ringing:50vac. Yes, sometime the voltage drops during ringing. That's why it's important to be able to view the readings, not just listen for a ringer. Different phones, different fax cards respond differently to these conditions. =^..^=

[Iowatech]

Are you sure it's analog? Those symptoms sound like a VOIP line to me. =^..^=

I'd be curious to know what the model of the old bother that worked was.

[NeoMatrix]

I'd be curious to know what the model of the old bother that worked was.

Point in question.
Yes ,some of the old Brother A4 machines work with two phone numbers on a single line/cable using two separate distinctive ring tones. One number for normal voice calls and the other phone number for fax calls.

So is this particular phone/fax line set with dual phone numbers on a single cable/line using two distinctive ring patterns?