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bigdcopy
04-14-2016, 11:16 PM
I have an almost new C368 with error code 9401. The scan lamp does not come on our tech support said it was the CCD I replaced it and updated the firmware no change. I think it is either the scan lamp(LED) or the scan drive board. Any ideas am I on the right track?

habik
04-16-2016, 09:05 AM
I guess you are. Check the voltage on the board.


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blackcat4866
04-16-2016, 12:36 PM
I guess you are. Check the voltage on the board.


Sent from my iDon't believe in marketing device using Tapatalk

Agreed. It shouldn't be hard to read the DC voltage to the LED array. Just raising the lid should light the LEDs.

So you told tech support that the lamp was not lighting, and they still recommended the CCD? Genius. =^..^=

copyrooks
04-16-2016, 03:54 PM
Last time I had this code on another machine I ended up replacing the scanner drive board, CCD assy, and mfpb. The mfpb fixed it

bigdcopy
04-22-2016, 10:50 PM
:)Scan Lamp and scan drive board fixed issue:)

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