Gaffers01
04-20-2016, 09:09 PM
Hi,
I have a problem with a C224e when SMB scanning, the machine was installed 3 weeks ago with no problems and suddenly the scanning only works occasionally.
For example I was there today and tried to scan and it worked :D I then tried again 5mins later and it didn't work.:confused:
I tried multiple times and then it worked for 1 then wouldn't work again:mad:
When I looked at the Job Details it said Login Error, but obviously the Password is correct as it did work.
I setup a different PC for SMB scanning and had the same issue.
I turned on Network Error Codes to see if this gave me a bit more info but I just get Error Code 4097
The user name is not specified.
Unable to log in with the specified user name and password.
The user does not have write permission to the folder.
Failed to log in due to an SMB protocol error.
Pc's are Windows 8.1, and No third party security/Firewall on pc's
I haven't installed the latest firmware yet but will do this tomorrow on my return,
Any thought or ideas gratefully received
I have a problem with a C224e when SMB scanning, the machine was installed 3 weeks ago with no problems and suddenly the scanning only works occasionally.
For example I was there today and tried to scan and it worked :D I then tried again 5mins later and it didn't work.:confused:
I tried multiple times and then it worked for 1 then wouldn't work again:mad:
When I looked at the Job Details it said Login Error, but obviously the Password is correct as it did work.
I setup a different PC for SMB scanning and had the same issue.
I turned on Network Error Codes to see if this gave me a bit more info but I just get Error Code 4097
The user name is not specified.
Unable to log in with the specified user name and password.
The user does not have write permission to the folder.
Failed to log in due to an SMB protocol error.
Pc's are Windows 8.1, and No third party security/Firewall on pc's
I haven't installed the latest firmware yet but will do this tomorrow on my return,
Any thought or ideas gratefully received