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04-26-2016, 06:25 AM
Scanning isn't working after SC 49-01

Printing, scanning and copying were working just fine then customer Call for SC-49-01
We reformatted the Hard Drive (all).

Now It is printing but when trying to scan, looks like the document is scanned and sent
But no file in the Scans folder (No error code either)
Any input is welcome

PS: Scanning to root folder in Windows server 2003

04-26-2016, 07:40 AM
Are the credentials correct? sometimes you need domain\username. is the machine part of the domain instead of workgroup?

04-26-2016, 07:47 AM
Yes, They made an user in the domain (copier) just for scanning

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