J-3202 on KM C6500

[Bodi79]

Hello there !

I would appreciate any help with the Error Code i am getting on our C6500.

Since yesterday we are getting constant J-3202 even after the first printed Page, i did some research on the Forum and found an old thread about it.

But still couldn´t solve my Problem.

Checked the Fuser Exit Sensor and the Actuator which seem fine.
Aswell replaced the Exit Rollers which were worn down.

If i print a page 80gsm plain paper (color copy) the paper exits the finisher but still the error J-3202 comes up. Before i replaced the Rollers the paper was only exiting a few centimeters or got stuck in the finisher.

Hopefully somebody could help me out, cause the C6500 isn´t under service in Austria anymore so i am left to my own devices.

Got the service manual aswell some replacement parts.

I would offcourse even pay for help if necessary... really desperate cause i need to finish several color jobs.

Thanks in advance
Ronald

[Bodi79]

Could anybody help me out please, i am in desperate need of support !

Thanks in advance !

[Synthohol]

take the cover off the fuser, jig the door and see if one or more of the 3 white one way gears are slipping when the fuser tries to go into the pressure mode.

[Bodi79]

take the cover off the fuser, jig the door and see if one or more of the 3 white one way gears are slipping when the fuser tries to go into the pressure mode.


Hey Synthohol!

Thanks for responding , i just looked closely at the gears.
Tried several pages first two pages wen´t thru than J-3203 this time.

Didn´t see any gear slip, can make you a video if it helps.

Thank you again !

Ronald

[MRK23]

Try replacing ps13 on the exit section, I was having the same problem and sensor seemed ok...replaced it and it took care of the jamming issues. Part # is very common to many other models.

[Bodi79]

Try replacing ps13 on the exit section, I was having the same problem and sensor seemed ok...replaced it and it took care of the jamming issues. Part # is very common to many other models.


@MRK23

Thanks for the tip, i have ordered the Exit Sensor, sadly had no similar one to test around.
Will keep you posted as soon it´s here.

Cheers
Ronald

[jonbonse]

@MRK23

Thanks for the tip, i have ordered the Exit Sensor, sadly had no similar one to test around.
Will keep you posted as soon it´s here.

Cheers
Ronald

Hi

Did you manage to resolve this error, if so how?

i have same problem..

[sadanand]

J-3202 or exit sensor jam is due to slipping of one way clutch gears change all 3 gears with one middle shaft hope your problem will be solved