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DijanJanssen
06-17-2016, 12:13 PM
C224e with 99-02 error, and C99-03 during Imaging Procces Adjustment.

Start button flashing spontaneously blue/red while test print and gives than 99-02.

Feed test all drawers without text is good, when text is on then gives machine during print 99-02 ?
Sensor test are OK

Parts that replace/switched:
Powersupply
Laser unit
High voltage
Board PWB Assembly
Drum units

No solution

Anyone have any suggesties?

copier addict
06-17-2016, 01:13 PM
Have you tried updating the firmware?

DijanJanssen
06-17-2016, 01:28 PM
Have you tried updating the firmware?

Yes firmware update gives no improvement:(

habik
06-17-2016, 02:43 PM
Pcl and ps font prints OK?

Byting on bits.

habik
06-17-2016, 02:45 PM
What ver fw did youload and what ver is on ssw25?

Byting on bits.

DijanJanssen
06-21-2016, 09:29 AM
Soft 25= 60
Firmware= GD2-K9 (new 10-6-2016)

I am now going to create a log file, see if we may see an error?

habik
06-21-2016, 03:22 PM
I've got 2 m\c next to each other both were on G20-K7. I am flashing one with GD2-K9 as I am typing so can compare if issue arrises.

Byting on bits.

avecosat
06-22-2016, 08:12 AM
I`ve got 2 or 3 machine with this firmware and don`t have problem , SSD version??

habik
06-24-2016, 05:53 PM
No issue so far.

Byting on bits.

Albonline
06-24-2016, 08:39 PM
we've run into this a few times and its usually ssd or hdd

paulinho
01-18-2017, 04:11 AM
Just curious to know whether you resolved this issue and if so what was the final solution.

I have a colleague who is currently experiencing a similar code on a C454e

Cheers


Soft 25= 60
Firmware= GD2-K9 (new 10-6-2016)

I am now going to create a log file, see if we may see an error?

TheBlueOrleans
01-18-2017, 05:09 PM
Per the Service Manual:

1.11.5 99-03
(1) Contents
JAM type Controller JAM
JAM code 99-03
Detection timing 99-03 Image stabilization not completing a job.
Misfeed processing
location -
Relevant parts -
(2) Procedure
Step Action Control signal Location of electrical component
1 Initial check items - -
2 Open and close the front door of the main body

1.11.6 99-04
(1) Contents
JAM type Controller JAM (finisher pre-drive is not completed)
JAM code 99-04
Detection timing 99-04 The finisher pre-drive is not completed even with a print start command received.
Misfeed processing
location -
Relevant parts -
(2) Procedure
Step Action Control signal Location of electrical component
1 Initial check items - -
2 Open and close the front door of the main body, or
open and close the front door of the finisher.

-------------------------------------------------------------------------
You may want to check the front door sensors, if they're not registering the front door closed consistently, due to machine vibrations or unstable placement of machine (I've seen it, it does happen), it could very well be throwing a jam code as though the front door had been opened during a job.

I could be wrong, I'm probably wrong, I am often wrong. But check them.

jwai
03-28-2022, 11:34 AM
I get this issue today on C450i, display 99-03.
I tried to disconnect PC216 cabinet and the machine operate normally......strange.

jwai
03-30-2022, 04:30 PM
The 9903 and 9913 error codes made me crazy, on C450i.
Every time the machine take stabilizing image after warming up, when the process finish the above codes display.
I check drums, developing units, sub hopper section, transfer belt, updated firmware to G00-J9 but the same issue.

any ideas about that?

tsbservice
03-30-2022, 04:48 PM
The 9903 and 9913 error codes made me crazy, on C450i.
Every time the machine take stabilizing image after warming up, when the process finish the above codes display.
I check drums, developing units, sub hopper section, transfer belt, updated firmware to G00-J9 but the same issue.

any ideas about that?

Can you do Initialize+Image Stabilization in service mode? Can you see patches on belt when during machine trying to stabilize you open side door?

jwai
03-30-2022, 05:51 PM
Can you do Initialize+Image Stabilization in service mode? Can you see patches on belt when during machine trying to stabilize you open side door?

I can't do initialize+stabilization after the predrive stabilizing image completed," start " button dimmed.
during stabilizing, I checked the belt and have a thin layer toner coating ( CYMK ), when it finished and checked again and it got clean.

ArrowGB
05-09-2022, 04:19 PM
The 9903 and 9913 error codes made me crazy, on C450i.
Every time the machine take stabilizing image after warming up, when the process finish the above codes display.
I check drums, developing units, sub hopper section, transfer belt, updated firmware to G00-J9 but the same issue.

any ideas about that?

Currently having this same issue on a C454e; did you ever figure out the resolution?

jwai
05-09-2022, 05:07 PM
Currently having this same issue on a C454e; did you ever figure out the resolution?

Everytime 9902/9903 displayed after running stabilization on startup, I entered service mode and found the TCR ratio were abnormally low, about 2-4%, with P5, P8 and P24.
I reset many times and luckily one time success, so entered service mode again and got manual toner add. After that I checked the TCR all raised to 6-7%.
Restarted the machine, it didn't run stabilization, so I checked TCR once again and no any P codes, it works normally.

rrrohan
02-14-2023, 05:02 AM
Everytime 9902/9903 displayed after running stabilization on startup, I entered service mode and found the TCR ratio were abnormally low, about 2-4%, with P5, P8 and P24.
I reset many times and luckily one time success, so entered service mode again and got manual toner add. After that I checked the TCR all raised to 6-7%.
Restarted the machine, it didn't run stabilization, so I checked TCR once again and no any P codes, it works normally.


Yeah currently going through same thing on a c650i

Like u i eventually got it to not error and do a toner add

I think if its in black priority mode after a trouble reset it does stab until u do a colour job so it allowed it to not realuse it had problems

4Toon
05-24-2023, 03:40 PM
Does service mode have tbe oil can? Does it say blk drum/Dev. If so Replaced the blk drum. The drum should show signs of blk toner on drum surface that does not come off. Do a trouble reset then run a manual toner add then gradation should fix the 99-03 code

Zesti
12-22-2023, 08:50 AM
Adding my experience... c300i throwing code 99-03 after long stabilization... TCR levels were 2-4%. Was not allowing manual toner add. So I did real manual toner add...:cool:... TCR came to 6-7%, the code changes to 99-13. Tried many times as prescribed above in thread. Finally turned on machine while front cover open. Got into servie mode stabuilize and initialize screen... closed the door the start button enabled for a while...kept tapping the start button...had to do a couple of times by openeing and closing front cover. the machine went into stabilize and all was set.

MADSYS
01-17-2024, 08:14 PM
The procedure that the user ZESTI posted was the solution for another C300i with error 99-03.
Thank you very much for sharing this valuable information!!

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