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mmpmoore
07-11-2016, 03:54 PM
Quick question I hope. I have a service call in but the tech won't make it out today and I can't reach him by phone. A few months back tray 4 on our C7000 had a lift issue (it broke the plastic gear which raises the tray and that caused a fault that took both tray 4&5 offline). Well it did it again. On the previous occasion our tech disabled tray 4 allowing tray 5 to become visible while awaiting a new gear which took a few days. Can anyone let me know how to disable the tray so I can get up and running with tray 5? Thanks!!

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