c351 bottom fuser roller stripped

[starfish05]

hello! - new here, but i've read a few helpful tips from people on here, so i thought i'd ask here

today a STUPID customer gave me some paper to copy onto, but it had a sheet of plastic hidden in the ream - as a result, the plastic melted and has stripped the bottom roller - rubber all over the place!

any ideas where i can purchase a new roller? - are they difficult to fit?

many thanks in advance

[laserman06]

The fuser is a field replaceable unit. You can not order the roller. You will have to replace the whole unit:(

[mtech]

That was a costly mistake. You do have to replace the fuser and man they are not cheap!

[ni311]

4049 521 - FUSING UNIT 100V - JAPAN
4049 522 - FUSING UNIT 220-240V - EUROPE
4049 523 - FUSING UNIT 120-127V - USA, CANADA

It's around $500, I googled it and I found this:
Fusing Units Bizhub C351 C450 Fusing Unit 4049-523 (http://www.arcservicesco.com/anon/itemDetails.aspx?ItemID=367)

[starfish05]

many thanks for the replies!

luckily, a friend of a friend has a spare fuser unit lying around, which he's willing to bung in the machine, for some *beer* money.

still FURIOUS with the customer mind!

[wagon]

You can replace the pressure roller if you get one out of another (wrecked) fuser unit - say, one with a stuffed upper roller. They are a pain to pull apart and reassemble, though. Don't chuck the old one away - you may be able to use parts out of it later.