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beaker020
07-29-2016, 04:18 AM
I have a new customer with several BH C454e AND BH C368 ( and a few 4050's too but im not even thinking about them yet} They all have AU-205H proximity card s]authentication units on them. They want to authenticate in an AD environment so that they can a) control access and b) more importantly, provide scan-to-me function. So far I can authenticate to the MFP with the card so I know the card and reader work. I can authenticate with the keyboard to the AD so I know the AD works but I cannot authenticate the card to the AD. I either get an error 32 "cannot find search route" or 85 "time out".

Any one with experience with these things? I've spent over 2 days on it now

attached are the instructions I was given and Ive followed them pretty much to the letter, and I still cant get it working.
Any ideas?

Thanks
Lance

Millennium
07-29-2016, 04:35 AM
I have a new customer with several BH C454e AND BH C368 ( and a few 4050's too but im not even thinking about them yet} They all have AU-205H proximity card s]authentication units on them. They want to authenticate in an AD environment so that they can a) control access and b) more importantly, provide scan-to-me function. So far I can authenticate to the MFP with the card so I know the card and reader work. I can authenticate with the keyboard to the AD so I know the AD works but I cannot authenticate the card to the AD. I either get an error 32 "cannot find search route" or 85 "time out".

Any one with experience with these things? I've spent over 2 days on it now

attached are the instructions I was given and Ive followed them pretty much to the letter, and I still cant get it working.
Any ideas?

Thanks
Lance
I have a campus full of these (and the older AU-202H on some C452's). We also have Pagescope Enterprise Suite as the 'connector' between the AD and the card reader.

It was my understanding that the card reader won't communicate solely with an AD without another program (PSES, PaperCut) doing the leg work. I could be mistaken on that, but every company we've sold these to either has PSES or PaperCut handling the transfer. I could very well be mistaken, but we've been back and forth with KMBS about this a couple of times.

Sorry I can't be of more help, but that is where not of our research led us.

Sent from my Nexus 6 using Tapatalk

beaker020
07-29-2016, 02:30 PM
I have a campus full of these (and the older AU-202H on some C452's). We also have Pagescope Enterprise Suite as the 'connector' between the AD and the card reader.

It was my understanding that the card reader won't communicate solely with an AD without another program (PSES, PaperCut) doing the leg work. I could be mistaken on that, but every company we've sold these to either has PSES or PaperCut handling the transfer. I could very well be mistaken, but we've been back and forth with KMBS about this a couple of times.

Sorry I can't be of more help, but that is where not of our research led us.

Sent from my Nexus 6 using Tapatalk


They were originally going to go with PSES but the Authentication Manager, along with most of the other plugins, have been discontinued. Papercut was overkill and too much money.

mascan42
07-31-2016, 03:30 PM
They were originally going to go with PSES but the Authentication Manager, along with most of the other plugins, have been discontinued. Papercut was overkill and too much money.

Not sure what you mean by discontinued. PSES and all of its plugins are still available, with a new version just released in January.

Millennium
07-31-2016, 03:32 PM
Not sure what you mean by discontinued. PSES and all of its plugins are still available, with a new version just released in January.
KMBS has announced the end of sales and updates coming up this year. Existing products will still work, and new machines may get drivers, but there will be no further updates to PSES itself.

Sent from my Nexus 6 using Tapatalk

mascan42
07-31-2016, 06:56 PM
Hm. I hadn't heard that. Checking with my solutions specialist, but I get the feeling they're slowly doing away with the homegrown Pagescope solutions in favor of vendor solutions.

emujo
08-01-2016, 12:56 AM
The Au-205H works with 3 different card types. It requires a specific driver, but once turned on (Billing mode, and some type of AD authentication from the MFP level or 3rd party software) you can re program it for any of the different types through Admin mode. If you can authenticate from the control panel, then AD is configured correctly and you should be able to use ID badges once the cards are registered. KM's one stop product device drivers are matched to a function version. You should verify your MFP firmware matches the LDD you are trying to use. Billing mode settings for the AU-205H must be Authentication Device 2/Card. We have tons of these working on just about every MFP from the 4070 through the new 8 series with almost no issues. The readers seam to be pretty reliable. Emujo

wseyller
08-02-2016, 05:18 AM
KMBS has announced the end of sales and updates coming up this year. Existing products will still work, and new machines may get drivers, but there will be no further updates to PSES itself.

Sent from my Nexus 6 using Tapatalk
At first I thought that too but I think they just changed the product all together on how it is licensed. So they old product numbers are discontinued and they sell it differently now.

Sent from my Nexus 6P using Tapatalk

Millennium
08-02-2016, 01:04 PM
At first I thought that too but I think they just changed the product all together on how it is licensed. So they old product numbers are discontinued and they sell it differently now.

Sent from my Nexus 6P using Tapatalk
Not to hijack the thread, but are you sure? KMBS has even told us that PaperCut is their suggested product for new installs in place of PSES.

Sent from my Nexus 6 using Tapatalk

wseyller
08-04-2016, 03:36 AM
Not to hijack the thread, but are you sure? KMBS has even told us that PaperCut is their suggested product for new installs in place of PSES.

Sent from my Nexus 6 using Tapatalk

No, I'm not sure. I received a service communication a while back that made me think at first that it was being canned but it then mentioned that it just changed it licensing model. Out of my own curiosity I searched my email but maybe I deleted it and I searched bulletins but I couldn't find any reference to it.

Then I look in the pricing section of the KMBS site and pagescope enterprise is not listed anymore. I know I looked at it earlier this year and it was there but I do realize that Konica Minolta just started supportineg Papercut which I personally prefer over PSES. I found a discontinued pricing section which does list pagescope enterprise.

So it does look like it is over for PSES. I am hoping it is true because I hate PSES.

beaker020
08-05-2016, 05:20 AM
OK, so I got it to authenticate to the AD, turns out the card reader was outputting a card number that was way different than the hex equivalent to what was printed on the card. Also turning the referral setting off sped things up tremendously. With referral on it would take 3 minutes to log in.

Now the only problem is scan to home folder (SMB) with DFS.

Because it is scan to home folder, changing it to non-DFS would mean changing the AD entries for 200 some users, which the customer is unwilling to do. The whole point of this exercise is get scan to me and scan to home working
DFS is turned on and so is SMB client. Service soft switch 215 bit 0 is on.
I get a server connect error when I try to scan to home folder.

Any ideas?


ThanksLance.

emujo
08-05-2016, 05:30 PM
KM products (in 99% of situations) require both user name and password to scan back to an SMB share. When you are authenticating with a ID badge, the password is not stored on the card, AD just verifies that the scanned badge was authenticated at some point in the past. This keeps you from having to re enter your password each time you change it in AD. You can verify this by logging in through the keyboard, scan to home should work this way. This is a limitation in all badge entry systems with all of our KM products and every 3rd party software (equitrac/OM/Prism etc) that I have installed. Emujo

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