mx6turbo89
10-06-2016, 03:40 AM
This one stumped me today:
Document is being scanned to email and is showing up with various letters or words faded out (please see the attachment). The problem also shows up when scanning to a User Box. It copies and prints this same document just fine. It's being scanned at 200x200, and the file type is Compact PDF. This customer has a C368 upstairs and it does fine when scanning this very same document when using the same settings. Also, this problem is very consistent; it may vary slightly, but it's pretty much the same area of faded letters/words every time regardless of whether the original is fed right side up, upside down, or in the 11R direction. It doesn't matter whether I scan in black or color, same result. Changing the file type to PDF still shows the faded letters. I've found that if I increase the scan resolution to 600x600, the problem almost goes away, but there are still a few letters faded out.
Any thoughts? Anyone seen this before?
34323
Document is being scanned to email and is showing up with various letters or words faded out (please see the attachment). The problem also shows up when scanning to a User Box. It copies and prints this same document just fine. It's being scanned at 200x200, and the file type is Compact PDF. This customer has a C368 upstairs and it does fine when scanning this very same document when using the same settings. Also, this problem is very consistent; it may vary slightly, but it's pretty much the same area of faded letters/words every time regardless of whether the original is fed right side up, upside down, or in the 11R direction. It doesn't matter whether I scan in black or color, same result. Changing the file type to PDF still shows the faded letters. I've found that if I increase the scan resolution to 600x600, the problem almost goes away, but there are still a few letters faded out.
Any thoughts? Anyone seen this before?
34323