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copierwhisper
10-25-2016, 01:47 AM
I'm trying to install the animation guide on a C364e using a USB and file that works on another C364e. The machine will not detect the USB is install from any port. Is there a way the USB ports can be disabled or does anyone have an idea why none of the USB ports will recognize the USB? AND/OR is there another way to upload the animation guide?

Woxner
10-25-2016, 01:57 AM
front usb port and service mode system two page two data install thats the only way. unless someone has disable usb from printing and scanning. try a 2 or 4 gig drive

Woxner
10-25-2016, 01:58 AM
by the way these can be turn on or off in admin mode

copierwhisper
10-25-2016, 02:13 AM
I just tried using an 8gb USB and it worked. Why the 2gb USB that worked in the other machine isn't working I have no idea, but at least I have the file loaded now...

aleksander
10-26-2016, 06:38 AM
I'm trying to install the animation guide on a C364e using a USB and file that works on another C364e. The machine will not detect the USB is install from any port. Is there a way the USB ports can be disabled or does anyone have an idea why none of the USB ports will recognize the USB? AND/OR is there another way to upload the animation guide?

Are you using USB 3.0?
in some device, USB 3.0 is not worked properly. Try using USB 2.0.

copier tech
10-26-2016, 09:08 AM
You need to have the correct firmware to match the animation guide.

Best solution is first install the latest firmware (currently GD2-M1) Then set the function version to the latest 7.

Now you can install the Animation guide, (Animation Guide Data Version G00-30)


34558

MDR24
10-26-2016, 10:32 AM
I'd say try to reformat the memory stick using FAT32. Found that the Konica Minolta's seem to prefer that to the default FAT.

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