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dagoof
11-18-2016, 02:55 PM
Been getting 3911's off a low-use c8000 - checked the fuser elements and they seem fine, fusing roller & belt are within lifespan.

Noticed this happened twice today on a large run, in both instances the data light on touchscreen kept blinking whilst it was "warming" then it coded after exactly 1514 sheets...can't be a coincidence!

Does anyone have any suggestions on what to look at next?

mx6turbo89
11-19-2016, 03:35 PM
That code can be triggered by a fuser drawer connector not seating correctly. Sometimes it's necessary to install some spacers to allow for better connectivity.

dagoof
11-19-2016, 04:39 PM
Thanks mx, didn't realise it could be spacered!

Quatro
11-19-2016, 05:49 PM
Hi,

Visually check the heater filaments at the UHR, Testing is via continuity is bit tricky 'coz the 3 heater lamps are combined on both ends.

Good Luck:p:p:p

dagoof
11-20-2016, 03:09 PM
Thanks Quatro - I'd checked both ways, seemed ok on both counts...

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