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wellconnected
12-08-2016, 04:44 AM
I have C552 that will not display the scan screen.
It copies and prints ok but when scan button is pressed nothing happens.
this machine was just relocated by customer to another site.
Anyone come across this before?

allan
12-08-2016, 05:21 AM
Determine if the HDD is there and working.

blackcat4866
12-09-2016, 02:09 AM
Determine if the HDD is there and working.

Make sure that the HDD is Set in service mode. How it becomes UnSet? I don't know, but it does. =^..^=

allan
12-09-2016, 03:19 AM
I am one of the causes. The HDD on these machines go bad and if its a copier only it ends up disabled and life goes on.

RRodgers
12-17-2016, 02:56 PM
Make sure that the HDD is Set in service mode. How it becomes UnSet? I don't know, but it does. =^..^=

I've seen a firmware update unset it. Stopped scanning after I did firmware.

karim-tech
12-17-2016, 09:42 PM
hi

check HDD
service == system 2 == HDD == INSTALLED

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