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hugohug
03-07-2017, 11:34 PM
Customer complains that machine freezes. All powered up in Ready but no response when selecting anything! Has to turn off power and un-plug. Then it works again for a little while then freezes again

Woxner
03-07-2017, 11:43 PM
is it just the screen freezes or can you still print? if its the screen try recalibrating the touch screen. if its the screen may need the touch glass under neath.

spree
03-11-2017, 09:42 PM
When you can print and you can not touch any function on touch screen - you must change touch screen. When you can not print, I think it is a formatter board.

blackcat4866
03-11-2017, 11:36 PM
Are there any error recorded on the management list? =^..^=

hugohug
03-13-2017, 04:19 PM
When you can print and you can not touch any function on touch screen - you must change touch screen. When you can not print, I think it is a formatter board.
Replaced touch screen Can not print. Which is formatter board. What about firmware/

hugohug
03-13-2017, 04:26 PM
Are there any error recorded on the management list? =^..^= Touch screen was replaced but the print button does not respond either. Someone mentioned formatter board? haven't checked mal function history (no codes). What about firmware?

Nommo
05-29-2017, 11:53 AM
It's kind of outdated, but it may be RAM failure. On the newer series that was the issue - screen shows image, but is not touchable nor you can print.

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