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Tonka
03-10-2017, 06:25 PM
Hello everyone,

I am using the PageScope Data Administrator Address Book Manager to import SMB and Email addresses into our fleet of printers in our office. This worked for our 3 224e's and 4050 but when I try it on the C360 I get a non descript error code. Does anyone have an idea why this is? Also does anyone know the latest firmware number for this printer?

I 3/10/2017 8:55:37 AM Get the OpenAPI version
I 3/10/2017 8:55:37 AM Log into a device
I 3/10/2017 8:55:37 AM Get the support function
I 3/10/2017 8:55:37 AM Obtaining the status of the audit log
I 3/10/2017 8:55:38 AM Get the fax settings
I 3/10/2017 8:55:38 AM Get the address book capabilities
I 3/10/2017 8:55:38 AM Get the program key configuration
I 3/10/2017 8:55:38 AM Get the TSI settings
I 3/10/2017 8:55:38 AM Execution of device lock
E 3/10/2017 8:55:38 AM Write the address book"John Smith"(GeneralUnkownRequest)
I 3/10/2017 8:55:38 AM Cancellation of device lock
I 3/10/2017 8:55:38 AM Log out of a device
#Failure
#GeneralUnkownRequest
#Address Book
#Processing result Delete Update Add
#Number of target items 0 0 150
#Number of successful items 0 0 0
#Number of failed items 0 0 150

edtrud
07-29-2017, 05:55 PM
Hello everyone,

I am using the PageScope Data Administrator Address Book Manager to import SMB and Email addresses into our fleet of printers in our office. This worked for our 3 224e's and 4050 but when I try it on the C360 I get a non descript error code. Does anyone have an idea why this is? Also does anyone know the latest firmware number for this printer?

I 3/10/2017 8:55:37 AM Get the OpenAPI version
I 3/10/2017 8:55:37 AM Log into a device
I 3/10/2017 8:55:37 AM Get the support function
I 3/10/2017 8:55:37 AM Obtaining the status of the audit log
I 3/10/2017 8:55:38 AM Get the fax settings
I 3/10/2017 8:55:38 AM Get the address book capabilities
I 3/10/2017 8:55:38 AM Get the program key configuration
I 3/10/2017 8:55:38 AM Get the TSI settings
I 3/10/2017 8:55:38 AM Execution of device lock
E 3/10/2017 8:55:38 AM Write the address book"John Smith"(GeneralUnkownRequest)
I 3/10/2017 8:55:38 AM Cancellation of device lock
I 3/10/2017 8:55:38 AM Log out of a device
#Failure
#GeneralUnkownRequest
#Address Book
#Processing result Delete Update Add
#Number of target items 0 0 150
#Number of successful items 0 0 0
#Number of failed items 0 0 150

I created an account just to reply to this this post...
I was doing a big server migration over the weekend and was stuck in the same place as you.. Was getting that error every step of the way..
After giving it a break for a few hours I had a thought... Uninstall the PageScope Data Admin program and download the oldest version available (4.1.360) and after installing I was able to import users for SMB scanning and creating users through the pagescope software. I think the konica's we have havent been updated to the latest firmware. Hope this helps.

edtrud
07-29-2017, 05:57 PM
Hello everyone,

I am using the PageScope Data Administrator Address Book Manager to import SMB and Email addresses into our fleet of printers in our office. This worked for our 3 224e's and 4050 but when I try it on the C360 I get a non descript error code. Does anyone have an idea why this is? Also does anyone know the latest firmware number for this printer?

I 3/10/2017 8:55:37 AM Get the OpenAPI version
I 3/10/2017 8:55:37 AM Log into a device
I 3/10/2017 8:55:37 AM Get the support function
I 3/10/2017 8:55:37 AM Obtaining the status of the audit log
I 3/10/2017 8:55:38 AM Get the fax settings
I 3/10/2017 8:55:38 AM Get the address book capabilities
I 3/10/2017 8:55:38 AM Get the program key configuration
I 3/10/2017 8:55:38 AM Get the TSI settings
I 3/10/2017 8:55:38 AM Execution of device lock
E 3/10/2017 8:55:38 AM Write the address book"John Smith"(GeneralUnkownRequest)
I 3/10/2017 8:55:38 AM Cancellation of device lock
I 3/10/2017 8:55:38 AM Log out of a device
#Failure
#GeneralUnkownRequest
#Address Book
#Processing result Delete Update Add
#Number of target items 0 0 150
#Number of successful items 0 0 0
#Number of failed items 0 0 150

Long Story short.. uninstall the pagescope and install the oldest version available (4.1.36000)

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