copyman
07-14-2017, 09:26 PM
Customer first called about not being able to scan more than 30 documents at a time. Had them change setting to 200x200 dpi & compact PDF but that didn't work. A message comes up "failed to complete job" when trying to scan larger packets.
I went there and it did the same thing for me. Documents are basic text invoices. All 80 documents scanned in fine but it sits there with the job symbol at the bottom of screen. After about 5 mins "failed to complete job" comes up.
Went back today and installed a HDD thinking machine was running out of memory with large amount of originals being scanned. Thought this may help but it did not. Still same issue.
Back to square one! I checked and rechecked all the settings and all look like every other Biz 223 I have out there.
Of course the customer mentioned today when leaving that machine was able to scan 80 pages when first delivered back in Jan up until about 2 months ago when they got a new router! Of course I think it has to be something with new router. I didn't have time today but will be going back next week.
What I don't understand is if there was an issue with new router/settings why would scanning work most of the time? Printing to copier is fine.
Any ideas appreciated.
Thanks in advance
I went there and it did the same thing for me. Documents are basic text invoices. All 80 documents scanned in fine but it sits there with the job symbol at the bottom of screen. After about 5 mins "failed to complete job" comes up.
Went back today and installed a HDD thinking machine was running out of memory with large amount of originals being scanned. Thought this may help but it did not. Still same issue.
Back to square one! I checked and rechecked all the settings and all look like every other Biz 223 I have out there.
Of course the customer mentioned today when leaving that machine was able to scan 80 pages when first delivered back in Jan up until about 2 months ago when they got a new router! Of course I think it has to be something with new router. I didn't have time today but will be going back next week.
What I don't understand is if there was an issue with new router/settings why would scanning work most of the time? Printing to copier is fine.
Any ideas appreciated.
Thanks in advance