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devontug
08-16-2017, 08:20 PM
I get this error when ever I try a smb scan don't know what could be the problem as I have setup another with same smb settings... https://uploads.tapatalk-cdn.com/20170816/d3a81e7d60a7109e3a822a325cdefe46.jpg


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allan
08-16-2017, 10:14 PM
Did you check the job history details?

Woxner
08-16-2017, 10:42 PM
what op system are you using ip or computer name. may need soft sw 162 set to hex 2 if using name or firmware update

EarthKmTech
08-16-2017, 11:04 PM
what op system are you using ip or computer name. may need soft sw 162 set to hex 2 if using name or firmware update

E series or non e series ?

Welcome to the hell on earth that will be the 50 billion calls for "cant scan to smb anymore" as SMB v1 gets disabled on servers.

devontug
08-16-2017, 11:10 PM
Will check which version I'm on so will an updated firmware fix the problem?


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Woxner
08-16-2017, 11:18 PM
maybe but like i said need to know if its ip or name in which case firmware will work with the soft sw i mention. smb2 /3 can be used

devontug
08-16-2017, 11:20 PM
maybe but like i said need to know if its ip or name in which case firmware will work with the soft sw i mention. smb2 /3 can be used

IP address


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devontug
08-30-2017, 03:06 PM
Still haven't gotten this machine to scan anyone has any idea please and thanks


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copyman
08-30-2017, 05:27 PM
Did you setup & connect a computer directly to the copier and try to scan to it? This will eliminate the network for troubleshooting.

devontug
08-30-2017, 06:07 PM
Did you setup & connect a computer directly to the copier and try to scan to it? This will eliminate the network for troubleshooting.

Yes I did and it failed


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Synthohol
08-30-2017, 10:12 PM
in admin mode turn on network errors to display.
report back the actual error code in the job log.

devontug
08-30-2017, 10:21 PM
in admin mode turn on network errors to display.
report back the actual error code in the job log.
error code 107 server connection error


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Synthohol
08-30-2017, 10:28 PM
if you are scanning by IP, can you ping the server or workstation from the copier?
ping is in networking under


Network Settings-Detail Settings-PING Confirmation
otherwise it may be SMB ver 1 is disabled as mentioned above.

devontug
08-30-2017, 10:34 PM
if you are scanning by IP, can you ping the server or workstation from the copier?
ping is in networking under


Network Settings-Detail Settings-PING Confirmation
otherwise it may be SMB ver 1 is disabled as mentioned above.





When I try to ping the machine workstation



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devontug
08-30-2017, 10:36 PM
When I try to ping the workstation



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Ping failed check the connection and settings


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Woxner
08-30-2017, 10:57 PM
is there anti virus blocking it. also you never said if this is w7,w10 etc. makes a difference. turn firewall off.

devontug
08-30-2017, 11:11 PM
is there anti virus blocking it. also you never said if this is w7,w10 etc. makes a difference. turn firewall off.

Checking the as we speak as I tried a different computer and the scan works comparing Both to see the differences both are running win7 with service pack1


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Synthohol
08-30-2017, 11:22 PM
check the ip scheme. seems they are not on the same network.

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