View Full Version : Brother 7820..Scanner Locked

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08-27-2008, 05:35 PM
We are having a problem with a 7820 that reads Scanner Locked on the display. We followed the listed procedures of turning the machine off, then turning the machine back on. Will not reset.

Have moved the scanner away from home position and the scanner will continue to drive to other end until the message re-appears. We don't have a service manual, and cannot see a scanner home position sensor.

Any ideas!

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