454 firmware

[devontug]

Who can help me with this issue I have upgrade firmware for the printer listed above but I can't get the machine to upgrade at doesn't boot from thumb drive can't someone tell me what should be in the rood it the thumbdrive??

Thanks


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[copyman]

are you using USB behind small metal cover in rear? It won't work from USB on front right side near control panel, only movie F/W can be loaded there.

Only file on thumb drive should be the .tar file

[devontug]

are you using USB behind small metal cover in rear? It won't work from USB on front right side near control panel, only movie F/W can be loaded there.

Only file on thumb drive should be the .tar file

Yeah I'm using the port behind the metal panel that slides up


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[Woxner]

what size is drive? may need to use a different thumb drive. not all of them work

[copyman]

Correction, the .tar file is for movie data.

For regular fw you open yellow folder and copy and paste ALL the files onto thumb drive. plug into rear usb port and turn machine on. I've had to wait 5+ mins for it to show on display.

[devontug]

what size is drive? may need to use a different thumb drive. not all of them work

Sandisk 2gig


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[devontug]

Correction, the .tar file is for movie data.

For regular fw you open yellow folder and copy and paste ALL the files onto thumb drive. plug into rear usb port and turn machine on. I've had to wait 5+ mins for it to show on display.

When I open yellow folder just copy those two?
https://uploads.tapatalk-cdn.com/20170908/e20d4c805579f05ce036534075de33f7.jpg


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[Synthohol]

open the A2XK0Y0 folder and select all and thats what you copy to the root of the flash drive.

[devontug]

open the A2XK0Y0 folder and select all and thats what you copy to the root of the flash drive.

https://uploads.tapatalk-cdn.com/20170908/3aeb5a33ccccd0015d17600340e6515f.jpgthis is all I see when I extract file



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[copyman]

either "select all" those files and move to thumb drive or copy and paste all those files to thumb drive. confirmed they all are the correct files

[devontug]

Hey guys I upgraded the firmware now I don't have access to my CE password or admin none of the defaults wrk is there a way to reset this ?


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[Synthohol]

i never saw firmware change that, what else happened?

[devontug]

i never saw firmware change that, what else happened?

All I did was upgrade https://uploads.tapatalk-cdn.com/20170909/c53d8b732351c2e6a504b7b54e50f127.jpg try to access my admin and CE and can't


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[Synthohol]

boot holding reset and see if you can get to service mode after hitting trouble reset and format the HDD.
you can also unplug the HDD and wipe it on a PC and reinstall, format and install movie data.
try going into admin mode first because the option to format will be the first thing to pop up

[devontug]

boot holding reset and see if you can get to service mode after hitting trouble reset and format the HDD.
you can also unplug the HDD and wipe it on a PC and reinstall, format and install movie data.
try going into admin mode first because the option to format will be the first thing to pop up

Trouble rest still asking for the pass word


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[devontug]

Trouble rest still asking for the pass word


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Admin password is also not accessible default password is not working ... I thought the firmware upgrade would set all password to default


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[copyman]

what default password are you using? can be "12345678", "00000000", "9272927292729272". Also try inputting each password 2 times without a space.

[devontug]

Tried 12345678 twice and 9272xxxxxx twice will check the "00000000" and let you know


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[blackcat4866]

No big deal. Just set an encryption passphrase. It's not unusual for that to clear/reset when you've formatted the HDD. It's in the Admin Settings menu, let's see if I can find specific keystrokes:

In Admin Settings > Security Settings > HDD Lock Password > enter 20 digit passphrase > Ok > re-enter passphrase > power MFP Off/On.

It doesn't really matter what your specific passphrase is, as long as you can type it exactly the same on two separate lines. Essentially Konicas encrypt the data on the HDD with a 20 digit password to make it unrecoverable. =^..^=

[devontug]

No big deal. Just set an encryption passphrase. It's not unusual for that to clear/reset when you've formatted the HDD. It's in the Admin Settings menu, let's see if I can find specific keystrokes:

In Admin Settings > Security Settings > HDD Lock Password > enter 20 digit passphrase > Ok > re-enter passphrase > power MFP Off/On.

It doesn't really matter what your specific passphrase is, as long as you can type it exactly the same on two separate lines. Essentially Konicas encrypt the data on the HDD with a 20 digit password to make it unrecoverable. =^..^=

I can't get into admin


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[blackcat4866]

What admin password are you using? Has it been changed? =^..^=

[devontug]

What admin password are you using? Has it been changed? =^..^=

"1234567812345678" plus all the other default passwords I know ... is there a way to reset to default? Admin or CE password


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[blackcat4866]

Power Off/On. Three consecutive wrong tries locks the machine. =^..^=

[devontug]

Power Off/On. Three consecutive wrong tries locks the machine. =^..^=

Yeah I Kno ... but when it comes back up still don't know what to try... can it be rest to default?


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[Synthohol]

firmware should not have done this.
did you try and swap boards or something?

[Woxner]

you may need to use the reset tool now. there is a bulletin where to enter part of the serial and code to try and reset.
Use the numbers in the serial twice followed by 8 zeroes. An example for the bizhub C360 serial number is A0ED012020866. (Do not use the item number A0ED012portion.)
The unlock password using the above example is 02086602086600000000.

[devontug]

firmware should not have done this.
did you try and swap boards or something?

Not sure bought it used


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[blackcat4866]

Not sure bought it used


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Sounds to me like somebody else gave up on it before passing it along to you. =^..^=

[copyman]

did you try "9272" 4 times ?

[devontug]

did you try "9272" 4 times ?

Yes I did


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[copier tech]

Did you have this issue before you updated the FW? Or were you updating the FW to fix this or another issue?

[devontug]

Did you have this issue before you updated the FW? Or were you updating the FW to fix this or another issue?

To fix this thought it would master reset the defaults


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[habik]

You need Konica Rep to help you on this one or try what Woxner suggested.

[nassor]

either "select all" those files and move to thumb drive or copy and paste all those files to thumb drive. confirmed they all are the correct files

Try to use different
USB flash drive.

[devontug]

Try to use different
USB flash drive.

Yeah I did thanks and i got it upgraded ....

Have some CE password issues


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[devontug]

Is there anyway to get into service mode through administrator mode? Or change CE password just a question I'm at a lost now ready for trying anything


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[blackcat4866]

You 'll need to call the hotline to get the CE password reset. They give you a code sequence. =^..^=