Eresources
09-18-2017, 02:57 AM
We've been working on a machine for a while now that is consistently throwing the service code each day. When it happens, the machine will throw a message about the internal finisher stapler not functioning correctly, it will disable it and then throw the C3823 service code. It does happen in the mornings mostly but does also happen during the rest of the day as well. The code points to the fuser not maintaining temp after warmup.
Here's what we've tried so far:
1. Replaced the fuser, no change.
2. Replaced DC power supply, no change
3. Replaced printer control board, no change.
4. The whole internal finisher, no change.
5. Firmware to the latest, no change.
6. Had power tested at the socket, looks okay.
7. Left the stapler disabled, still throws C3823 service code.
We've taken out the finisher today to see if the errors still occur, but I have a bad feeling the errors will go away without the finisher installed. :)
So I'm thinking, wiring fault somewhere in a loom, but anyone got any other ideas what else we could look at while were sitting there looking through thousands of wires?
Here's what we've tried so far:
1. Replaced the fuser, no change.
2. Replaced DC power supply, no change
3. Replaced printer control board, no change.
4. The whole internal finisher, no change.
5. Firmware to the latest, no change.
6. Had power tested at the socket, looks okay.
7. Left the stapler disabled, still throws C3823 service code.
We've taken out the finisher today to see if the errors still occur, but I have a bad feeling the errors will go away without the finisher installed. :)
So I'm thinking, wiring fault somewhere in a loom, but anyone got any other ideas what else we could look at while were sitting there looking through thousands of wires?