C3110 Rebooting

[B0265]

We have 3 x Bizhub C3110 at the same customer and all of them can randomly (?) reboot. This can happen booth in stand-by and during a print job.
Have anyone seen this problem?

[mo0651]

Yep!! what have you done so far?:cool:

[B0265]

Updated Fw and ordered a new Power supply (not delivered yet).

[mo0651]

Did you check ERP mode and low power settings??

[B0265]

I don't think that the power save settings is the cause when the printer reboots in the middle of a print job.

[mo0651]

I wouldn't think you would have three bad power supplies. Sounds more like a configuration issue. Firmware fixed my issues. Just some ideas.:cool:

[blackcat4866]

Have you checked the error code list? =^..^=

[Woxner]

duplicate IP or corupt job will cause these to reboot as well.

[allan]

In this case a will install a loan and take one back with me and have the admin department use it for a day or two to see if it miss behaves.
Also put a power logger on one. Have seen C35 reboot if the fuser needs to heat up, there was a bad breaker in the DB.
Take one off of the network and see what that does.
Or put a mini switch between the network and the machine don't know why that works, in some cases but it does.

[B0265]

I wouldn't think you would have three bad power supplies. Sounds more like a configuration issue. Firmware fixed my issues. Just some ideas.:cool:

I agree on that. The tech that was onsite ordered the Power supply to eliminate that as a cause.
What FW version did fix your Machines?

[B0265]

Have you checked the error code list? =^..^=

I have checked the error code list for two of the machines, the only thing that is listed is "uncategorizable" 1 time in on of them.