Alexkyocera
01-10-2018, 05:44 AM
We have ordered and installed a new C754e, however after about 3 weeks the machine starts to develop lines whenever color documents are being copied. The machine prints perfect and copies black and white documents perfectly fine.
When a color document is placed on the flat bed, a magenta line is produced, whenever its fed from the Document feeder, a cyan line is produced.
These lines however are even spaced lines, looking like folder paper lines.
We thought that we missed a step when setting up but we went over the setup procedures and still nothing.
When a color document is placed on the flat bed, a magenta line is produced, whenever its fed from the Document feeder, a cyan line is produced.
These lines however are even spaced lines, looking like folder paper lines.
We thought that we missed a step when setting up but we went over the setup procedures and still nothing.