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printerpurgatory
01-10-2018, 07:10 PM
[EDIT] Sorry about the title, it's obviously wrong I meant to put scan to email but my brain is so scrambled with this issue, I'm really not a printer/scanner guy, lol. Any help would be really nice.

Hello,

I'm trying to get the scan to email function to work on my Konica Minolta bizhub C284 I've tried with and without authentication. If anyone can help that would be great. I've been trying to post this question but haven't been able to see my posts afterwards so I'll wait until I get a response to start posting settings and such. We are using google business so I've tried with authentication off and with "less secure apps enabled". Can someone that's got this working help me?


Thanks
Jeff

printerpurgatory
01-10-2018, 07:36 PM
Here are my settings, and I have the device email and admin email both set to the email account below and "allow less secure apps" enabled on that email account. Thanks in advance



E-mail TX (SMTP)


E-mail TX Setting



Scan to E-mail
ON OFF


E-mail Notification
ON OFF


Total Counter Notification
ON OFF


SMTP Server Address
Please check to enter host name.






Use SSL/TLS
OFF SMTP over SSL Start TLS


Port Number
(1-65535)


Port No.(SSL)
(1-65535)


Certificate Verification Level Settings


Validity Period
Confirm Do Not Confirm


CN
Confirm Do Not Confirm


Key Usage
Confirm Do Not Confirm


Chain
Confirm Do Not Confirm


Expiration Date Confirmation
Confirm Do Not Confirm


Connection Timeout
30 60 90 120 150 180 210 240 270 300sec.


Max Mail Size
Limit No Limit


Server Capacity
Mbyte(1-100)


Admin. E-mail Address
printer@domain.com


Device Mail Address
printer@domain.com


Authentication Setting



POP before SMTP
ON OFF


POP before SMTP Time
sec. (0-60)


SMTP Authentication



SMTP Authentication Method


Kerberos
ON OFF


NTLMv1
ON OFF


Digest-MD5
ON OFF


CRAM-MD5
ON OFF


LOGIN
ON OFF


PLAIN
ON OFF


User ID
printer@domain.com


Password is changed. (Password is currently set.)


Password



Domain Name



Binary Division

printerpurgatory
01-10-2018, 10:49 PM
I found this researching the issue Gmail Scan Update for bizhub C284 | Transport Layer Security | Booting (https://www.scribd.com/document/312007906/Gmail-Scan-Update-for-bizhub-C284) which says that I may need an updated firmware for the c284 to work with gmail but I'm not sure which firmware version I have and either way I would need a tech that has access to the firmware to install from what I've read. Any suggestions on which one of these lines tells which firmware I have?


ROM Version

MFP Card Version
A1610Y0-F000-GB0-K8(00)


MFP Controller BOOT Program
A2X00Y0-1E00-G00-01(00)


MFP Controller Linux Base
Linux-2.6.26.8-rt16


MFP Controller Kernel Program
A2X00Y0-1C00-G00-66


MFP Controller SubSet
A1610Y0-1F00-GA0-K5(00)


MFP Controller
A1610Y0-0100-GB0-K8(00)


Operation Panel Message Data
A5C10Y0-8100-G00-K8


Fax Board Controller1



Fax Board Controller2



Fax Board Controller3



Fax Board Controller4



Scanner
A2XK0Y0-0023-G00-10


Printer
A1610Y0-0050-G10-32


ADF
A3CE0Y0-0024-G00-10


Finisher
A3EP0Y0-0071-G10-03


RU



ZU



Panel CPU
A1610Y0-8900-G62-00


DSC1



DSC2







Loadable Device Driver1



Loadable Device Driver2



SD



Voice Data



Movie Data
A2XK0Y0-C000-G00-30


Dictionary Data



OCR Library



Panel Sound Data



MFP Controller Thread Image Parameter



MFP Controller PIC Image Parameter



MFP Controller System
A1610Y0-1000-GB0-K8(00)


MFP Controller Print Controller
A1610Y0-3000-G01-46


MFP Controller Print Controller Font
A1610Y0-3F00-G01-40


MFP Controller Print Controller Demo Page
A2XK0Y0-3E00-G00-81


MFP Controller MIO
A2XK0Y0-5000-G00-S4(00)


MFP Controller PIC
A2XK0Y0-8200-G00-11

Synthohol
01-10-2018, 11:17 PM
pretty much any non "e" 4 series machine will not work on gmail without changing bit switches and installing 2 sets of special firmware. (which can cause other issues)
the non e machines are no longer supported by KM so they should upgrade. use this scenario to encourage upgrading.
office365 and gmail enhanced their security and no longer will accept traffic from devices that are not in compliance.
most businesses have an ISP, why not use their email info like comcast or verizon or roadrunner etc...
cant afford to upgrade? scan to SMB and email it from your PC/MAC

P.S. you have K8 firmware

printerpurgatory
01-10-2018, 11:30 PM
Thanks for the reply! I think the scan to SMB sounds like the safest bet. Do you think you can help me get that setup or point me to a how-to, I actually started configuring that earlier today but the how-to that I was following had a slightly different web interface, and instead of searching for another how-to example that matched my web interface I started trying to track down the scan to email issue again. Either way I will work on this tomorrow. It's nice to have a clear answer as to whether or not the scan to email will work on my model. Thanks again, I really appreciate it. :)

Synthohol
01-10-2018, 11:36 PM
check your PMs.

printerpurgatory
01-11-2018, 05:26 PM
I can't seem to get this to work either!! I'm following everything that SMB_setup_guide.pdf tells me to do. I can access the share with the user that I created specifically for the printer. I'm on a domain and have entered in that information. I've changed around the NTLM version from 1 to 2 and with 1/2 setting. Is there any other settings that I should be messing with other than the ones below? Thanks in advance. Also, right now we're just using a USB drive to get our scans, atleast that works :)



Client Setting



SMB TX Setting
ON OFF


SMB Authentication Setting
NTLM v1 NTLM v2 NTLM v1/v2 Kerberos Kerberos/NTLM v1/v2


Default Domain Name
DOMAIN


SMB User Credential Setting
ON OFF


Edit SMB User Credentials
Allow Restrict


User Authentication(NTLM)
ON OFF


DFS Setting
Enable Disable






Address Book (SMB)



No.



Use opening number



Direct Input



Name



Sort Character



Index





Specify a keyword for address search and display by registered name.






ABC DEF GHI JKL MNO PQRS TUV WXYZ etc



Main





Destination Information





Host Address
Please check to enter host name.



192.168.11.100


File Path
scans


User ID
printer


Password is changed. (Password is currently set.)


Password

copier addict
01-11-2018, 06:09 PM
I can't seem to get this to work either!! I'm following everything that SMB_setup_guide.pdf tells me to do. I can access the share with the user that I created specifically for the printer. I'm on a domain and have entered in that information. I've changed around the NTLM version from 1 to 2 and with 1/2 setting. Is there any other settings that I should be messing with other than the ones below? Thanks in advance. Also, right now we're just using a USB drive to get our scans, atleast that works :)



Client Setting



SMB TX Setting
ON OFF


SMB Authentication Setting
NTLM v1 NTLM v2 NTLM v1/v2 Kerberos Kerberos/NTLM v1/v2


Default Domain Name
DOMAIN


SMB User Credential Setting
ON OFF


Edit SMB User Credentials
Allow Restrict


User Authentication(NTLM)
ON OFF


DFS Setting
Enable Disable






Address Book (SMB)



No.



Use opening number



Direct Input



Name



Sort Character



Index





Specify a keyword for address search and display by registered name.






ABC DEF GHI JKL MNO PQRS TUV WXYZ etc



Main





Destination Information





Host Address
Please check to enter host name.



192.168.11.100


File Path
scans


User ID
printer


Password is changed. (Password is currently set.)


Password





Make sure your computer network location is either Work or Private. Also make sure password protected sharing is off. If you are using Win10 these two settings will get changed occasionally by OS updates.

printerpurgatory
01-11-2018, 06:22 PM
Thanks for the reply. The share is on a Synology NAS so and don't think those settings are going to apply but of course I could be wrong. Any other suggestions anyone?

printerpurgatory
01-11-2018, 07:53 PM
So I got the scan to SMB to work!!!!!!! I thiiiiiink it was the "Direct Hosting Setting" but I could be wrong as I've been changing so many settings on the device, I feel like I bruteforced it. Well, just wanted to update everyone and not leave you guys hanging/s

Thanks for the help!! I'll be back once this stops working and I'm once again in printer purgatory :)

copier tech
01-11-2018, 07:59 PM
Yes there is a 'version up' firmware release for the non e Bizhubs this enables the e series features including gmail support

printerpurgatory
01-11-2018, 08:12 PM
Yeah, read that there is supposedly 2 firmware updates that need to be done then some bit registry changes for that functionality to be enabled. If you or anyone else could send me these firmware upgrades that would be awesome, ya know, just in case I feel like playing with my printer more.

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