C224 to C364 Scan to email Error

[linakerd]

Please forgive me if this come across as a stupid question

I'm new to Konica I've been working on them for 6 months now . We have 6 of our Konica machine ranging from c224 to c364 that will not scan to email using our smtp Client or 2 other smtp clients I've tried . they come up with network error 32 ( The pipe is broken ).

Its got the latest firmware , ive tried Reset of the NIC but still with the network error 32 . it doesnt matter with the email destination either, gmail, hotmail, outlook . Its probably simple but all the machines that have the problem seem to say SSL needs setup when trying to log in web browser as Admin . so i created a SSL certificate . still will not scan to email .

The Faster c454 work fine with scan to email but we no longer have any in the workshop to compare to .

Any advice would be much appreciated.

Thanks in advance

[AjitN]

[QUOTE=linakerd;590184]Please forgive me if this come across as a stupid question

I'm new to Konica I've been working on them for 6 months now . We have 6 of our Konica machine ranging from c224 to c364 that will not scan to email using our smtp

Is there any option like send directly.
This will bypass customers mail server & security and send directly, ( Sorry but this is what I do in Ricoh Reconditioned machines, which worked)
It mat work, & I hope all the best

[copier tech]

Have you ever had these machines scan to work?

The C224 "non e" series doesn't support gmail with out the "version up" firmware upgrade you may want to try that.

[linakerd]

Hi all

Thanks , it turned out it was on the 364 i needed to use port 25 not 2525 that i use on the 454 . also i had to turn SSL/TLS off as well . something small but totally different to all the other Konica's I've set up before .