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MFPs R Now PCs
05-01-2018, 11:34 PM
We have a Konica Minolta bizhubC454e that just will not scan to a Shared Folder on Windows 10 via SMB (Server Connect Error every time)

We Tested it with Windows 7 SMB (via Hostname & I.P.) and Email (Gmail) - BOTH WORK GREAT/Fine
We Accessed the Shared Folder from another computer and placed a new file JUST FINE/OK

Troubleshooting Methodology:

We are ONLY Using a Windows 10 LOCAL Profile (we are familiar with the new "Microsoft Email" profiles not supporting SMB)
We are ONLY Creating a Shared Folder directly on the ROOT Drive (Drive C: - not buried in "My Documents")
Trouble Reset on Copier performed
Network Data Reset on Copier performed
Connected the Copier to the Network via DHCP and Static (Manual)
Verified all DNS Settings and the Gateway
Verified ALL CREDENTIALS for Windows 10 Profile
Disabled ALL Firewalls
Disabled ALL Anti-Virus and Malware protection
Used I.P. Address instead of Hostname
Formatted "All Destinations" on Copier and Re-Created Destination

Copier Settings Related to SMB:
Network/SMB Setting/SMB Server Setting is set to SMB 1.0/SMB 2.0
Network/SMB Setting/Client Setting/SMB Authentication Setting is set to NTLM v1/v2

Firmware Version:


MFP Card Version
A5C10Y0-F000-G00-C8(00)


MFP Controller BOOT Program
A5C10Y0-1E00-G00-04(00)


MFP Controller Linux Base
Linux-2.6.26.8-rt16


MFP Controller Kernel Program
A5C10Y0-1C00-G00-42


MFP Controller SubSet
A5C10Y0-1F00-G00-F1(00)


MFP Controller
A5C10Y0-0100-G00-C8(00)


Operation Panel Message Data
A5C10Y0-8100-G00-C4


Fax Board Controller1
A22M0Y0-4000-G00-08(00)


Fax Board Controller2



Fax Board Controller3



Fax Board Controller4



Engine Parameter
A5C00Y0-0054-G00-00


Engine BOOT
A5C00Y0-0055-G00-00


Scanner
A5C10Y0-0023-G00-30


Printer
A5C00Y0-0050-G00-21


ADF
A3CE0Y0-0024-G00-10


Finisher
A3EP0Y0-0071-G00-19


RU



ZU



Panel CPU
A55V0Y0-8900-G60-00


DSC1



DSC2







Loadable Device Driver1



Loadable Device Driver2



SD
A3ER0Y0-0071-G00-08


Voice Data



Movie Data
A5C10Y0-C000-G00-30


Dictionary Data
A5C10Y0-B100-G00-00


OCR Library



Panel Sound Data
A5C10Y0-C200-G00-00


MFP Controller Thread Image Parameter
A5C10Y0-8B00-G00-01


MFP Controller PIC Image Parameter
A5C10Y0-8A00-G00-01


MFP Controller System
A5C10Y0-1000-G00-C8(00)


MFP Controller Print Controller
A5C10Y0-3000-G00-T3


MFP Controller Print Controller Font
A5C10Y0-3F00-G00-T0


MFP Controller Print Controller Demo Page
A5C10Y0-3E00-G00-01


MFP Controller MIO
A5C10Y0-5000-G00-B8(00)


MFP Controller PIC
A5C10Y0-8200-G00-41

copier addict
05-01-2018, 11:48 PM
We have a Konica Minolta bizhubC454e that just will not scan to a Shared Folder on Windows 10 via SMB (Server Connect Error every time)

We Tested it with Windows 7 SMB (via Hostname & I.P.) and Email (Gmail) - BOTH WORK GREAT/Fine

Troubleshooting Methodology:

We are ONLY Using a Windows 10 LOCAL Profile (we are familiar with the new "Microsoft Email" profiles not supporting SMB)
We are ONLY Creating a Shared Folder directly on the ROOT Drive (Drive C: - not buried in "My Documents")
Trouble Reset on Copier performed
Network Data Reset on Copier performed
Connected the Copier to the Network via DHCP and Static (Manual)
Verified all DNS Settings and the Gateway
Disabled ALL Firewalls
Disabled ALL Anti-Virus and Malware protection
Used I.P. Address instead of Hostname
Formatted "All Destinations" on Copier and Re-Created Destination

Copier Settings Related to SMB:
Network/SMB Setting/SMB Server Setting is set to SMB 1.0/SMB 2.0
Network/SMB Setting/Client Setting/SMB Authentication Setting is set to NTLM v1/v2

Firmware Version:


MFP Card Version
A5C10Y0-F000-G00-C8(00)


MFP Controller BOOT Program
A5C10Y0-1E00-G00-04(00)


MFP Controller Linux Base
Linux-2.6.26.8-rt16


MFP Controller Kernel Program
A5C10Y0-1C00-G00-42


MFP Controller SubSet
A5C10Y0-1F00-G00-F1(00)


MFP Controller
A5C10Y0-0100-G00-C8(00)


Operation Panel Message Data
A5C10Y0-8100-G00-C4


Fax Board Controller1
A22M0Y0-4000-G00-08(00)


Fax Board Controller2



Fax Board Controller3



Fax Board Controller4



Engine Parameter
A5C00Y0-0054-G00-00


Engine BOOT
A5C00Y0-0055-G00-00


Scanner
A5C10Y0-0023-G00-30


Printer
A5C00Y0-0050-G00-21


ADF
A3CE0Y0-0024-G00-10


Finisher
A3EP0Y0-0071-G00-19


RU



ZU



Panel CPU
A55V0Y0-8900-G60-00


DSC1



DSC2







Loadable Device Driver1



Loadable Device Driver2



SD
A3ER0Y0-0071-G00-08


Voice Data



Movie Data
A5C10Y0-C000-G00-30


Dictionary Data
A5C10Y0-B100-G00-00


OCR Library



Panel Sound Data
A5C10Y0-C200-G00-00


MFP Controller Thread Image Parameter
A5C10Y0-8B00-G00-01


MFP Controller PIC Image Parameter
A5C10Y0-8A00-G00-01


MFP Controller System
A5C10Y0-1000-G00-C8(00)


MFP Controller Print Controller
A5C10Y0-3000-G00-T3


MFP Controller Print Controller Font
A5C10Y0-3F00-G00-T0


MFP Controller Print Controller Demo Page
A5C10Y0-3E00-G00-01


MFP Controller MIO
A5C10Y0-5000-G00-B8(00)


MFP Controller PIC
A5C10Y0-8200-G00-41




Make sure computer's network location is either "Work" or "Private". Make sure password protected sharing is off.
If that doesn't work, try creating another user on the computer with a password, change the name of the copier to that name. Turn on password protected sharing. Make sure the new user is an admin account.

MFPs R Now PCs
05-02-2018, 12:13 AM
Make sure computer's network location is either "Work" or "Private". Make sure password protected sharing is off.
If that doesn't work, try creating another user on the computer with a password, change the name of the copier to that name. Turn on password protected sharing. Make sure the new user is an admin account.

I guess I missed listing some things in my troubleshooting methodology:

Network is set to Work/Private (Yes/Verified/ALWAYS) <-TOP ISSUE with customers saying I cant scan to my computer (it's on Public) ;)
Password Protected Sharing ON (Yes/Verifed)
Create Another ADMIN User/Profile (Tried this too)


Trying with Password Protected Sharing OFF Now (with a LogOFF/LogON).... Result - Failed (Server Connect Error)
Tried Turning Off the "HomeGroup/Let Windows Manage" by switching to "Use User Accounts & Passwords" - Failed

-THANK YOU FOR YOUR HELP THOUGH!

copier addict
05-02-2018, 12:54 AM
I guess I missed listing some things in my troubleshooting methodology:

Network is set to Work/Private (Yes/Verified/ALWAYS) <-TOP ISSUE with customers saying I cant scan to my computer (it's on Public) ;)
Password Protected Sharing ON (Yes/Verifed)
Create Another ADMIN User/Profile (Tried this too)


Trying with Password Protected Sharing OFF Now (with a LogOFF/LogON).... Result - Failed (Server Connect Error)
Tried Turning Off the "HomeGroup/Let Windows Manage" by switching to "Use User Accounts & Passwords" - Failed

-THANK YOU FOR YOUR HELP THOUGH!

Do you have the network error code being displayed? It is a numerical code the can narrow the problem down.

bsm2
05-02-2018, 01:17 AM
Windows has disable SMB1 scanning do to security issues. On recent updates

Use filezilla server on windows 10 machines or konica ftp utility

Woxner
05-02-2018, 01:46 AM
you can set this to use smb2 and it might work. you will need to changea soft sw to enable

MFPs R Now PCs
05-02-2018, 01:56 AM
It's Windows 10 HOME see -> Scan to folder windows 10 (http://www.copytechnet.com/forums/ricoh/127404-scan-folder-windows-10-a.html)

Is THAT a problem that it's HOME not Pro now? GREAT!

Any thought there, please?

Qball
05-02-2018, 02:38 AM
Windows has disable SMB1 scanning do to security issues. On recent updates

Use filezilla server on windows 10 machines or konica ftp utility

We’ve seen a lot of this. If you go to control panel and select programs and features then select turn windows features on and off, scroll down to the SMB 1.0 box. Check all the boxes within. Click okay then reboot the pc. This will get SMB 1.0 back online. Just for laughs, I’ll create a new self signed certificate on the MFP, as well. Typically this gets things moving again.


Sent from my iPhone using Tapatalk

bsm2
05-02-2018, 03:00 AM
We’ve seen a lot of this. If you go to control panel and select programs and features then select turn windows features on and off, scroll down to the SMB 1.0 box. Check all the boxes within. Click okay then reboot the pc. This will get SMB 1.0 back online. Just for laughs, I’ll create a new self signed certificate on the MFP, as well. Typically this gets things moving again.


Sent from my iPhone using Tapatalk

Turning SMB1 back ON is NOT RECOMMENDED

Microsoft's position on Server Message Block version 1 (SMB 1) in Windows systems is that organizations should just get rid of it.


That position has become crystal clear after SMB 1 proved to be a conduit for a ransomware outbreak this week. The ransomware, dubbed "WannaCry," used leaked hacking-tool code, purportedly from the U.S. National Security Agency, that targeted a Windows SMB 1 flaw. One of the "owners of SMB" at Microsoft, Ned Pyle, a principal program manager in the Windows Server high availability and storage group, had warned about continuing to use SMB 1 back in September in a TechNet article titled, "Stop Using SMB 1."

MFPs R Now PCs
05-02-2018, 04:07 PM
Turning SMB1 back ON is NOT RECOMMENDED

Microsoft's position on Server Message Block version 1 (SMB 1) in Windows systems is that organizations should just get rid of it.


That position has become crystal clear after SMB 1 proved to be a conduit for a ransomware outbreak this week. The ransomware, dubbed "WannaCry," used leaked hacking-tool code, purportedly from the U.S. National Security Agency, that targeted a Windows SMB 1 flaw. One of the "owners of SMB" at Microsoft, Ned Pyle, a principal program manager in the Windows Server high availability and storage group, had warned about continuing to use SMB 1 back in September in a TechNet article titled, "Stop Using SMB 1."

Thank you for this comment as security is needed for customer requirements AND our liabilities.

mo0651
05-02-2018, 09:10 PM
Have your authorized Konica Minolta rep upgrade the firmware and special firmware to use SMB 2.0 & 3.0.:cool:

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