Optimus Prime
05-09-2018, 04:02 PM
Afternoon,
I have a KMC224e that doesn't print or copy.... The machine turns on and comes to ready and you can take a copy as you would normally i.e the document goes thru the feeder ok. The machine flashes at the front and you can see the job in the history but it doesn't come out or make the processing noise.
I've done the following:
Updated Firmware
Formatted the HDD
Ran the diagnostics in 'State Confirmation' - everything checks out OK
Performed the 'Data Initialization'
Any thoughts about this would be appreciated before it gets expensive :eek:
Thanks
I have a KMC224e that doesn't print or copy.... The machine turns on and comes to ready and you can take a copy as you would normally i.e the document goes thru the feeder ok. The machine flashes at the front and you can see the job in the history but it doesn't come out or make the processing noise.
I've done the following:
Updated Firmware
Formatted the HDD
Ran the diagnostics in 'State Confirmation' - everything checks out OK
Performed the 'Data Initialization'
Any thoughts about this would be appreciated before it gets expensive :eek:
Thanks