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wild140
06-12-2018, 05:35 PM
This occurred after doing an all clear .

Not sure what got disabled . The button just beeps . The fax board is "set" .

Greatly appreciate the assistance

antone
06-12-2018, 05:44 PM
System setting forward to page 2 register key setting hard key Key 1= Fax_Scan.......check these settings ok

Sent from my SM-N950U using Tapatalk

antone
06-12-2018, 05:44 PM
Power down for 15 seconds...ok

Sent from my SM-N950U using Tapatalk

wild140
06-12-2018, 05:51 PM
System setting forward to page 2 register key setting hard key Key 1= Fax_Scan.......check these settings ok

Sent from my SM-N950U using Tapatalk

System setting under Administration page 2 I do not see Register Key .
System setting (1) in service mode I do not see page 2
System setting (2 ) page 2 , I do not see Register

bsm2
06-12-2018, 07:11 PM
Chech to see if hhd is set

Dickie
06-12-2018, 07:44 PM
I'm with the above. It needs to know that it has a Hard Drive to allow these functions and full reset usually sets this to off

wild140
06-14-2018, 04:12 PM
Chech to see if hhd is set
Thank You very much that was it.
One other question . The unit had the old vendors logo pop up . I deleted that info but now I am getting a message on the unit that says " no animation guide available. Thankfully It does not effect any functionality. How do I get rid of that message ? I can not find where in the unit I deleted the panel file

guitar9199
06-14-2018, 04:44 PM
Thank You very much that was it.
One other question . The unit had the old vendors logo pop up . I deleted that info but now I am getting a message on the unit that says " no animation guide available. Thankfully It does not effect any functionality. How do I get rid of that message ? I can not find where in the unit I deleted the panel file


"No Animation Guide" means the Movie Data file is missing. It needs to be re-flashed.

wild140
06-15-2018, 12:50 AM
"No Animation Guide" means the Movie Data file is missing. It needs to be re-flashed. Just to be clear , Update Firmware ?

bsm2
06-15-2018, 03:56 AM
I believe you can just get the missing firmware. Don't have to install it all. Usually you can only get it from a dealer.

Reed
06-15-2018, 04:08 AM
It's a movie data file. It's separate from the firmware

wild140
06-15-2018, 04:10 AM
I believe you can just get the missing firmware. Don't have to install it all. Usually you can only get it from a dealer.I have the latest firmware , Just wanted to clarify that is what you meant , Thanks Again

Synthohol
06-15-2018, 04:13 AM
firmware and movie data are 2 different files.
and loaded 2 different ways.

wild140
06-18-2018, 08:46 PM
I have the latest firmware , Just wanted to clarify that is what you meant , Thanks Again
Can I upload the Data Music file from another unit ?
The unit has one other anomaly when printing 4 up it sometimes will shrink one of the images to postage stamp size ( see attached) 39910
According to the end user this was one file but only the first page did this and after two tries it corrected itself .

copier tech
06-18-2018, 09:26 PM
You are getting the “movie annimation guide messing” message because you did an “all clear”

You can simply ignore this message or upload a new move file. You can not copy it from another machine.

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