PDA

View Full Version : Error code 11-02 on KM Bizhub C3351


Custom Search


DiVallelunga_Makhymo
06-14-2018, 10:46 AM
We have many (almost all) C3351 with jam code: Code 11-02 (Input paper section JAM (After-separation sensor is not turned off.), we have already replaced the paper tray, the drawer itself, updated firmware, we have also applied shims on the central pallet of the drawer, and unfortunately the jam continues to occur. What can we do?
Thanks for the support

kmNoob
02-04-2019, 02:27 PM
I currently have this same issue on the same machine. I’ve cleaned all the sensors in the area, moved the paper around, cleaned tray 1 rollers and nothing I do, prevents it from jamming. Sometimes I can get 30 prints w/o a jam, but most of the time, it’s 2 or 3 pages, then boom, 11-02. Just replying back to see if you had any luck solving this issue.

Phil B.
02-04-2019, 09:40 PM
We have many (almost all) C3351 with jam code: Code 11-02 (Input paper section JAM (After-separation sensor is not turned off.), we have already replaced the paper tray, the drawer itself, updated firmware, we have also applied shims on the central pallet of the drawer, and unfortunately the jam continues to occur. What can we do? Thanks for the support

page total on parts? Supplies?
replaced the pick rollers?
have you cleaned out the sensors?
tested sensors in SM?

copier tech
07-10-2019, 09:01 PM
I have the exact same issue, tray 1 jamming, may get 5 sheets max.
When it jams paper is not fed out of tray.
Replaced both rollers & the one way clutch same issue.

If there a known issue with tray one drive motor or clutch etc?

Woxner
07-11-2019, 12:19 AM
replace the feed clutch and the reg sensor. the loop in not enough. next is reg clutch and motor

tsbservice
07-11-2019, 06:03 AM
replace the feed clutch and the reg sensor. the loop in not enough. next is reg clutch and motor

I would agree about feed clutch but in case paper is not pulled at all from tray, registration hmm?

3ktlc
07-11-2019, 04:32 PM
Have a couple doing this, but only when the paper gets below half full in the tray.

manuelcorrea
07-11-2019, 07:36 PM
Try using this roller instead, part number A00F623201, works a lot better than 4138303202, has better grip. Also you must replace sep. roller and clutch.

allan
07-11-2019, 10:50 PM
Used to get bad separation jams form the tray on these.

What i do is remove the mylar that guides the paper in to the separation gap, then make a replacement from something like OHP film. Stuff on there is stiff.
A trick i learned from someone on this forum.

Cantechman
07-17-2019, 02:49 AM
remove the registration unit (1 screw) and clean or replace the registration sensor, that fixed it for me a couple of times. Especially if it's in a dusty area.

copier tech
07-17-2019, 07:32 AM
I ended up ordering a new paper tray this resolved the issue.

thisguy
12-08-2019, 01:35 AM
Allan's suggestion worked perfectly for me. We had a customer with a brand new C3351 that had consistent 11-02 jams. Replaced rollers, tray, and clutch, but couldn't resolve the issue. Finally ran across his post and replaced the mylar. I removed the original stiff mylar and trimmed down an extra adf mylar to match it's size. This new mylar was much thinner, like an OHP sheet. It has been running like a champ. Thank you Allan!

EarthKmTech
12-08-2019, 10:00 PM
I have seen this silly mylar completely block the paper from getting out of the tray on the option trays on these too.

Didn't really have this issue on the c3350 i wonder if the complete tray can be swapped if it is differently made

Custom Search