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mrfuser
06-22-2018, 12:03 AM
Bizhub c203 Machines been working just fine and just switched it from DHCP to static and it took the address just fine but now the network tab is gone and I cannot find anything about network in service mode To reset. I have reformatted hdd, pulled fax kit off, initialized machine and nothing. Network gone. Laptop connected to it can see the cable plugged in and that’s it, can’t ping it or anything.


Any ideas?

Phil B.
06-22-2018, 12:23 AM
Bizhub c203 Machines been working just fine and just switched it from DHCP to static and it took the address just fine but now the network tab is gone and I cannot find anything about network in service mode To reset. I have reformatted hdd, pulled fax kit off, initialized machine and nothing. Network gone. Laptop connected to it can see the cable plugged in and that’s it, can’t ping it or anything.


Any ideas?

reload firmware time

mrfuser
06-22-2018, 02:42 AM
Found a bulletin I am going to try. Sounds exactly like my problem;

CAUSE: Even though the configuration page shows an IP address, the MFP needs to reassign the IP address.
SOLUTION: ARP and Ping will assign the IP address on network card remotely.
1. Check the MAC address on the MFP. Be sure the network cable is plugged into the MFP and the network. 2. Open a Command prompt on a networked PC.
3. Type ‘arp -a’ (without the quotation marks). Confirm that the MAC address of MFP is not listed.
4. Type ‘arp -s IP_address_of_MFP Mac_Address_of_MFP’
Example: ‘arp –s 11.11.51.5 00-20-6B-5C-A9-12’
5. Type ‘arp –a’ and cconfirm that the MAC address of MFP is listed.
6. Type ‘ping IP_address_of_MFP –t’. There should be a series of responses showing communication with the MFP.
Example: ‘ping 11.11.51.5 -t'
7. Quit the ping by pressing Ctrl+C.

copyman
06-22-2018, 03:36 AM
Sounds like that should be the fix. If you end up needing the MFP pwb let me know.

Synthohol
06-22-2018, 04:52 AM
have you tried using the IP listed in system information in the utility menu?
or print a config page to see what IP it thinks it is?
match the copiers IP scheme on your laptop and try a browser.
i would back the machine up to a USB, initialize the network, import the backup and try setting the IP again.

mrfuser
06-22-2018, 05:08 AM
Been there done that. There is NO way to change anything network related now since changing to static. Look at the bulletin. That’s exactly what is going on here.

Synthohol
06-22-2018, 05:33 AM
that sucks.

rrrohan
06-22-2018, 05:45 AM
So arp allows you to change IP of copier without needing to log in? That sounds like it could be used maliciously if so

mrfuser
06-22-2018, 05:47 AM
We’ll see....

copier addict
06-22-2018, 02:15 PM
Problem
Network menu button is missing from Admin Mode.

Solution
CAUSE: Corrupt NVRAM and/or failed PWB-MFP.

SOLUTION: To correct:
1. Perform an "All Data Clear" under Service Mode g System 1 g Initialization.
2. If that does not work, perform the NVRAM Recovery Procedure (not available for all models).
Notes:
a. Before performing the NVRAM reset please perform a NIC RESET which is also located on the NVRAM reset firmware utility. This will likely solve the issue without having to completely initialize the machine. Please be sure to back up all network settings before performing this function. This only pertains to the models which have the NVRAM reset utility.


bizhub C203/C253/C353/C353P

bizhub C250/C250P/C252/C252P/C300/C352/C352P

bizhub C451/C550/C650

bizhub C351/C450/C450P

b. Please wait approximately 10 minutes for the tabs to appear. Be patient; DO NOT power cycle the machine as that only restarts the wait process.
3. If the NVRAM Recovery Procedure is unsuccessful, replace the PWB-MFP, PRCB on C300/352, (see part numbers below) and NVRAM.
Note: To receive a replacement NVRAM, please utilize the Online Technical & Special Program order form located within MyKonicaMinolta.com:
a. Login to MyKonicaMinolta.com.
b. Select the Service tab.
c. Select Warranty, Repair, & Special Programs (menu at left side of screen).
d. Click on Warranty Services & Technical/FOC Programs (in center of screen).
e. Select NVRAM/BRU Replacement Program.
f. Fill out the form.
IMPORTANT: All requests for NVRAMs must be approved by the SSD Contact Support Center and a problem ticket generated. If a request is received without an established problem ticket number the request will be denied.
Before replacing the NVRAM, thoroughly troubleshoot the problem. The NVRAM should be replaced only as the last resort. Many times replacing it DOES NOT solve the issue and, when it does, only a setting in the NVRAM may have caused the problem. Please refer to attached NVRAM Troubleshooting Guide for more detail.

AjitN
06-23-2018, 04:31 AM
We’ll see....

Is it possible that some other device on the network have same IP address?
Remove network cable from machine and try rebooting machine to change IP

Hope this helps

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