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tech51
07-19-2018, 03:59 PM
I have a couple of c3100p printers that intermittently come up with the message. toner missing. It can be any one toner or two or more of them. The customers seem able to reset the message(not sure how) but it keeps coming back.The detect pins on the machines seem ok.Has anyone experienced this before?

tekhed
08-14-2018, 12:16 AM
Fixed in this engine firmware....

[Download File name]
A6DR-0Y0-0050-G00-1800.zip
PRI_ DLBT1501960EN.docx



Changes

The following issues have been fixed
Wrong error message "TONER MISSING CHECK YMCK"_bhC3100P. [ IQBD__1400774387]

endr_93
10-23-2022, 09:07 PM
Fixed in this engine firmware....

[Download File name]
A6DR-0Y0-0050-G00-1800.zip
PRI_ DLBT1501960EN.docx



Changes

The following issues have been fixed
Wrong error message "TONER MISSING CHECK YMCK"_bhC3100P. [ IQBD__1400774387]

Hello. Can you explain to me how I can download and install this firmware? Many thanks

tekhed
10-25-2022, 05:54 AM
Hello. Can you explain to me how I can download and install this firmware? Many thanks


I don't think this firmware is publicly available

techsxge
10-25-2022, 07:30 AM
Having a similiar error (customer and myself cant get rid of the message). Solution i came up with until i figure out whats the cause:
Put the Toner in another machine and print 5-10 Pages. After that, Toner works fine in the problematic machine.
Wasnt firmware, thats for sure. Maybe the board is fcked.

femaster
10-27-2022, 05:14 AM
The G00-1800 firmware was released 4-15-2015 (or 15-4-2015 for you backwards folks). It's readily available in the firmware repository on Konica's service site. Be advised there have been 10 newer firmware versions released since that date, with the latest being on 3-24-2021 (24-3-2021).

Tech09
11-02-2022, 03:16 PM
Remove the DC power supply and clean the spring contacts, use a scotchbrite pad lightly on them and the ends of the springs.

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