Bizhub c224e - doesn't enter Service Mode

[GIUBOSS]

Hi, I can't enter Service Mode by using the default "9272" x 4 times. I need to reset maintenance counter.

[Max]

Try going via reset procedure. Then stop 00 stop 01. then 9272 x4 times

[GIUBOSS]

Try going via reset procedure. Then stop 00 stop 01. then 9272 x4 times

I did it... i just forgot to write it on this thread. It doesn't work and i can't enter SP mode. Maybe someone else changed "9272" password

[Synthohol]

did you try 9272 twice? someone obviously changed it.

[copyman]

maybe someone set it to the older models password, try "12345678" or "00000000"

[rrrohan]

maybe someone set it to the older models password, try "12345678" or "00000000"

Contact KM they can provide a reset key. I have done this in the past

[Boltaction]

I always change my machines from "9272x4" to 9272x2"

[rrrohan]

I always change my machines from "9272x4" to 9272x2"

If your not gonna change password to something other than default i'd just turn of CE authentication. A customer can find both service mode access method and the default password in a 30 sec google search

[GIUBOSS]

sorry but I will write in English with google transistor because I'm not with the work colleague, I hope understands me. I think from experience that by calling KM they point me to the nearest service center and usually send a technician behind payment. They don't say technical informations.

[copier tech]

Enter service mode from trouble reset mode this bypasses the password.

(hold down reset while powering on)

[GIUBOSS]

now I have collected all your advice. I'll be back to the customer in two days and I'll let you know. Thank you.

[copier tech]

now I have collected all your advice. I'll be back to the customer in two days and I'll let you know. Thank you.

Worst case use the NVRam reset firmware 🤫

[GIUBOSS]

Please could I have the detailed procedure and the firmware to reset the password. Regards

[copyman]

Agree try 12345678 or 00000000. I always turn off CE password. If I do want a password I change it to 12345678 same as admin.

Anyone who changes from one of these common passwords to a unique password is just screwing their fellow techs!

Although back before I started my own biz I would of liked to change all the passwords to screw a few of the A-Hole companies I worked for:cool:

[GIUBOSS]

i'm sorry but I try all without success, I think arrived's time to reset with the method firmware suggested here, someone knows it and can help me? Regards.

[aleksander]

Ask the reset code key to KM.

[GIUBOSS]

Ask the reset code key to KM.

Hi, I tried but I was not able to talk to KM technical office maybe because I'm a private customer. Is the reset key different for each machine?

[Phil B.]

Hi, I tried but I was not able to talk to KM technical office maybe because I'm a private customer. Is the reset key different for each machine?

clearly you aren't a tech... you should have a tech do this since you can muck up the unit quickly.

[aleksander]

Hi, I tried but I was not able to talk to KM technical office maybe because I'm a private customer. Is the reset key different for each machine?

Sure. You can ask the KM technical service to reset the machine. Reset key different for each machine depending on serial number.

[GIUBOSS]

thanks anyway, the customer has solved by typing 12345678 !!! So he says .... Greetings

[blazebusiness]

Enter service mode from trouble reset mode this bypasses the password.

(hold down reset while powering on)

If from trouble reset mode ----that does indeed bypass the password..........pretty good tip.

[rrrohan]

If your not gonna change password to something other than default i'd just turn of CE authentication. A customer can find both service mode access method and the default password in a 30 sec google search

Some features get disabled if CE auth is off.
Remote Panel is one