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mearmi
07-31-2018, 06:26 AM
Konica Minolta Bizhub C454 Scan to email doesn't work using gmail settings. But on C454e it works fine.

Please advise.

Thanks

copier tech
07-31-2018, 07:57 AM
Konica Minolta Bizhub C454 Scan to email doesn't work using gmail settings. But on C454e it works fine.

Please advise.

Thanks

There has been many questions on this topic, have a search on this forum.

But basically you simply need to update the C454 firmware.

Bix
07-31-2018, 10:57 AM
Hi, make sure of these settings:
- IP addresses.
- Subnet.
- Gateway.
- DNS.
- DNS domain.

If everything is correct, try updating the firmware.

SmellsHot
07-31-2018, 01:12 PM
you have to update the firmware of the machine for the non "E" machines for it to work.

copyrooks
07-31-2018, 02:52 PM
Problem
MFP fails to send E-mail if Microsoft® Office 365 (Outlook) server or Gmail™ server is used as SMTP server.

EXAMPLES of SETTINGS


Office 365™ (Outlook)

SMTP server: smtp.office365.com
SMTP port: 587 (TLS) or port 25
TLS: TLS/Start TLS


Gmail™

SMTP server: smtp.gmail.com
SMTP port: 465 (SSL) or 587 (TLS)
SSL/TLS: SMTP over SSL or Start TLS


Solution
CAUSE: Gmail™ server and Office 365™ server changed SSL certificate from SHA-1 to SHA-2. The MFP's do not support SHA-2 certificates and, therefore, fail to send E-mail if using the server as SMTP server. Even if using another SMTP server which has SHA-2 certificates for SSL, the MFP fails to send E-mail.

SOLUTION: Version up firmware has SHA-2 certificate support and can send E-mail even if using Gmail™ server or Office 365™ server as an SMTP server.

Version up firmware
GAx - A9/E4/G9/J6/K0/K1/K2/K5/K6/K7
GBx - A9/E4/G9/J6/K0/K1/K2/K5/K6/K7/K8 (for Web Browser)
Gxx - 83 (for LK-114)

Technical Notes
When using MIF version up firmware, please be aware of the following.

Update procedure of this firmware is different from the procedure of standard firmware.
Printer driver, voice data, movie data and so on should also be updated.
Please be sure to read release notes for MIF version up firmware when using the firmware.







Here you go, hope this helps

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