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afterhours
08-15-2018, 09:40 PM
I have another weird one. I have a c6500 that always displays please add toner on all 4 colors. I did a toner density return but it continues saying please add toner. The machine never stops due to low toner just gives that warning. Any ideas?

Phil B.
08-15-2018, 10:05 PM
I have another weird one. I have a c6500 that always displays please add toner on all 4 colors. I did a toner density return but it continues saying please add toner. The machine never stops due to low toner just gives that warning. Any ideas?


toner density return? you mean a color calibration?

is that all you did?

checked the toner supply lines?

cleaned the machine?

you request help but give virtually NO INFORMATION!

tsbservice
08-15-2018, 10:41 PM
It's giving false information for example when customers try fo swap toners from another machine or they shake off old near empty toners and put them back into the machine. Atleast some other models will do it, as we don' t have these monsters in the field.

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