raplma
08-21-2018, 10:36 AM
Hi all
Looking for any options, and thanks in advance...
Setup: c6501 year2008, 4M clicks, IC-408 attached, System 8 Release 2, version 2.0, copier maintenance is properly up to date with genuine parts, based UK Sussex.
Situation: Fiery disconnected part way through print run, showing FF code on DIAG LED's, re-stared Fiery same code (as you'd expect)
Tests:
I am able to remotely connect to the fiery, so fiery BIOS is probably ok, HHD and RAM probably ok, as windowsxp is running fine.
I have cleaned out the unit, checking all cable connections and cleaning card/board connections - and still boots up afterwards :)
The Fierybar at the top of the screen is sitting at "Starting...please wait..." which suggest to me that the controller software is starting/running ok
In the Control Panel - System - hardware listing there is the classic yellow '?' against other - which seeing there is no EFI hardware listed the drivers for the controller interface board have become corrupted??
Tried the Fiery System update and got an error code 9 internal error - does this indicate anything more than it's been discontinued?
I know that the first question I will be asked is am I an Auth Engineer or end user, you can probably tell from the above that I am primarily an end user, however I have around 10 years experience of maintaining this generation of machines - which KM management authorised early on as we were getting through PM's like my kids and sweets (candy) - and like any nerd quickly progressed beyond the PM stuff to stripping life expired machines literally to their screws, and have replaced most parts on the older Bizhub c451's, c550's, c5501, c6501, of which we have seen 8 through and have three left. But know my limits and so call in the experts, although last year when we did for our c5501, it was such a school boy fix it was embarrassing lol.
However this is a software issue and believe it or not, is our first Fiery failure on our pro machines in those 10 years, and so would appreciate knowing my options.
Having read through the service manual it would lead me to suggest that for these embedded systems it will require a reloading of the entire 'System Software' - is this the case? Or seeing the OS is running is it possible to load specific files or run specific applications from the disc via a standard USB stick or Ethernet connection - as you would on a standard computer??
And if it is possible to load specific files, which ones should I, and even longer shot are they the same on the v1.1 disc - as I can't for the life of me find the v2.0 discs - doch. Although we do have an operational 308 controller on the c5501 if that helps.
I ask as if there is something I can do before calling in the professionals such as yourselves, and re-purchasing the v2.0 system software it may well lead to the decision not to mothball this machine - because is it worth the cost on a near obsolete machine - although printing fine.
Lots of verbiage I know, but most grateful for any advice.
Mark
Looking for any options, and thanks in advance...
Setup: c6501 year2008, 4M clicks, IC-408 attached, System 8 Release 2, version 2.0, copier maintenance is properly up to date with genuine parts, based UK Sussex.
Situation: Fiery disconnected part way through print run, showing FF code on DIAG LED's, re-stared Fiery same code (as you'd expect)
Tests:
I am able to remotely connect to the fiery, so fiery BIOS is probably ok, HHD and RAM probably ok, as windowsxp is running fine.
I have cleaned out the unit, checking all cable connections and cleaning card/board connections - and still boots up afterwards :)
The Fierybar at the top of the screen is sitting at "Starting...please wait..." which suggest to me that the controller software is starting/running ok
In the Control Panel - System - hardware listing there is the classic yellow '?' against other - which seeing there is no EFI hardware listed the drivers for the controller interface board have become corrupted??
Tried the Fiery System update and got an error code 9 internal error - does this indicate anything more than it's been discontinued?
I know that the first question I will be asked is am I an Auth Engineer or end user, you can probably tell from the above that I am primarily an end user, however I have around 10 years experience of maintaining this generation of machines - which KM management authorised early on as we were getting through PM's like my kids and sweets (candy) - and like any nerd quickly progressed beyond the PM stuff to stripping life expired machines literally to their screws, and have replaced most parts on the older Bizhub c451's, c550's, c5501, c6501, of which we have seen 8 through and have three left. But know my limits and so call in the experts, although last year when we did for our c5501, it was such a school boy fix it was embarrassing lol.
However this is a software issue and believe it or not, is our first Fiery failure on our pro machines in those 10 years, and so would appreciate knowing my options.
Having read through the service manual it would lead me to suggest that for these embedded systems it will require a reloading of the entire 'System Software' - is this the case? Or seeing the OS is running is it possible to load specific files or run specific applications from the disc via a standard USB stick or Ethernet connection - as you would on a standard computer??
And if it is possible to load specific files, which ones should I, and even longer shot are they the same on the v1.1 disc - as I can't for the life of me find the v2.0 discs - doch. Although we do have an operational 308 controller on the c5501 if that helps.
I ask as if there is something I can do before calling in the professionals such as yourselves, and re-purchasing the v2.0 system software it may well lead to the decision not to mothball this machine - because is it worth the cost on a near obsolete machine - although printing fine.
Lots of verbiage I know, but most grateful for any advice.
Mark