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mrfuser
10-25-2018, 03:17 AM
Client has a c3350 with an auth card reader device on it that is plugged into the USB port. They want to remove it and we have no clue how to deactivate it. Donít see anything in service mode.

40960

Any ideas?

tsbservice
10-25-2018, 11:48 AM
-Go to Service mode
-Go to Security Service mode(STOP>2>2>2>0>0)
-Go to Billing Setting
-Management function - management function choice
-Choose Unset

mrfuser
10-25-2018, 07:23 PM
Thanks for that. It shows unset already. All functions grey out on user screen still and asking for a username and password on main boot up screen.

tsbservice
10-25-2018, 07:51 PM
Try this:
Go to Administrator settings - Security settings - Security details - then disable User Authentication/Account Track

mrfuser
10-25-2018, 08:08 PM
Now when I reboot I just get a black screen I can’t get it to boot all the way up anymore

tried unplugging hdd and unplug control panel and back in as well as unplug all from main bird and back in. Still dead.
power light on top is blue and start is orange and screen
is dead.

tech51
10-25-2018, 10:30 PM
You probably have corrupted firmware. There is special recovery firmware and the procedure to install it on the KM technical website.

tsbservice
10-26-2018, 08:24 AM
This is weird. I should try to enable/disable User Authentication/Account Track next time I visit such a machine.
Did you attempt FW update?

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