Kyocera 8002i Jamming

[StratManDan]

Hi Guys,
I have a machine with repeated jamming issues and hope someone might shed some light on this for me. Event log has been recording 4302-"DU Sensor 1 non-arrival jam", 4701 "Exit Reverse Sensor non-arrival jam," and 4608 "Exit sensor non-arrival" jam. I've gone so far as to replace the eject unit in this machine and still get the same jam locations. Any suggestions? Thanks.

[habik]

What's the mileage on the machine?

Sent from portable device using fast cheapset!

[Phil B.]

Hi Guys,
I have a machine with repeated jamming issues and hope someone might shed some light on this for me. Event log has been recording 4302-"DU Sensor 1 non-arrival jam", 4701 "Exit Reverse Sensor non-arrival jam," and 4608 "Exit sensor non-arrival" jam. I've gone so far as to replace the eject unit in this machine and still get the same jam locations. Any suggestions? Thanks.

life on components?
what have you done besides eject?
late arrival means paper didn't make to next sensor in time... look for transport issues.

[StratManDan]

life on components?
what have you done besides eject?
late arrival means paper didn't make to next sensor in time... look for transport issues.

Life count on the machine is 101185

Eject is the only component I've replaced. Other than that, I've ruled out cassettes creating issues, and wet paper. This machine was previously at another location, and was having the jam issues there as well. I noticed a voltage drop on the surge protector, and suggested the user install a designated circuit for this machine. It was done, and no more jam issues. Then, this machine was moved to it's present location, and has started jam issues all over again. I am waiting on confirmation that this is a designated circuit the machine is on now, but have serious doubts that it is.

[Phil B.]

Life count on the machine is 101185
Eject is the only component I've replaced. Other than that, I've ruled out cassettes creating issues, and wet paper. This machine was previously at another location, and was having the jam issues there as well. I noticed a voltage drop on the surge protector, and suggested the user install a designated circuit for this machine. It was done, and no more jam issues. Then, this machine was moved to it's present location, and has started jam issues all over again. I am waiting on confirmation that this is a designated circuit the machine is on now, but have serious doubts that it is.

if they move it a lot.. suggest they get an external conditioner/ups to move along with the product.. I have used this in just that type situation .. Large Format UPS – AMETEK | ESP | SurgeX (https://espsurgex.com/product/large-format-ups/)
but they make a wide range of power protection devices...
AMETEK | ESP | SurgeX – Power protection, conditioning, and energy intelligence solutions (https://espsurgex.com/)

[StratManDan]

if they move it a lot.. suggest they get an external conditioner/ups to move along with the product.. I have used this in just that type situation .. Large Format UPS – AMETEK | ESP | SurgeX (https://espsurgex.com/product/large-format-ups/)
but they make a wide range of power protection devices...
AMETEK | ESP | SurgeX – Power protection, conditioning, and energy intelligence solutions (https://espsurgex.com/)

The machine is plugged into a 120V-15A,20A surge protector, which is then plugged into the wall outlet.

[Ropariva]

I’d be pulling you paper feed units out and checking the pinch between all the rollers. I’ve had so many now with gaps between the grey and white back up rollers. Also check for wear on the center roller holder. They wear and put the back up roller crooked. This all leads to paper feeding crooked and jam codes at exit and duplex. 41241

[StratManDan]

I’d be pulling you paper feed units out and checking the pinch between all the rollers. I’ve had so many now with gaps between the grey and white back up rollers. Also check for wear on the center roller holder. They wear and put the back up roller crooked. This all leads to paper feeding crooked and jam codes at exit and duplex. 41241

Center roller holder? Where is this roller holder located?

[StratManDan]

I’d be pulling you paper feed units out and checking the pinch between all the rollers. I’ve had so many now with gaps between the grey and white back up rollers. Also check for wear on the center roller holder. They wear and put the back up roller crooked. This all leads to paper feeding crooked and jam codes at exit and duplex. 41241

Center roller holder? Where is this roller holder located? The unit in the photograph, what is it? Duplex?

[Phil B.]

The machine is plugged into a 120V-15A,20A surge protector, which is then plugged into the wall outlet.

what BRAND of surge.... APC don't even measure up to ESP

[StratManDan]

what BRAND of surge.... APC don't even measure up to ESP

It's an MXPower

[Ropariva]

99 times out of a hundred, jamming in these machines has nothing to do with sensors. How you can rule out paper feed without taking all four of these feed units out for thorough examination disturbs me. The spring tension needs to be reset on the rollers and if rollers haven’t been changed I’d probably do them too while they are out. I’ve noticed they have modified the center roller holder to eliminate wear. Check yours are the modified type. 41242

[JR2ALTA]

I had same issue. If they have a finisher pull out the bridge unit. Mine had several guide fins broken. My guess was the OP Panel was titled down when the operator pulled bridge unit out and it snapped the guides against it.

[StratManDan]

I had same issue. If they have a finisher pull out the bridge unit. Mine had several guide fins broken. My guess was the OP Panel was titled down when the operator pulled bridge unit out and it snapped the guides against it.

The same thing happened to this machine. I found three guide fins broken, but collected all three pieces and tossed them. Could the bridge unit possibly be the culprit? I have a spare 8002i bridge unit I could install temporarily just to rule it out.

[JR2ALTA]

Results??