M3040DN Keeps saying adding toner

[copier tech]

Hi all,

I went to this one today, the fault was large white voids, the dv unit was empty I can see the blank area of no toner on the roller the machine is not asking for a toner.
I fitted a new toner the machine started to add toner but after 5 mins still asks for toner, powered off/on machine starts adding again then goes into a loop & asks for toner again!? Any ideas!?

[Sayens]

Check the toner opening, had a few that it left a film over it, and also open and close the rear fuser door.

[Kyo fan]

Replace the developer clutch.

41397

[RobertOB]

Check for a Blockage in the Feed assembly (Hopper) as well. We had a similar issue in our shop a couple of months back, and the hopper was blocked and had to be manually cleaned out.

[taskalfaman]

Two questions
-which toner you inserted
- which drum is inside the machine.
please take a pciture, most likely one of those is wrong.

[copier tech]

Two questions
-which toner you inserted
- which drum is inside the machine.
please take a pciture, most likely one of those is wrong.

TK-3150 Toner & DK-3100 drum.

I can see the toner botter is not turning but the drive gear is!?

[taskalfaman]

drum is wrong type
must be DK-3150.

have fun

[copier tech]

drum is wrong type
must be DK-3150.

have fun

Is that right!?

Kyocera DK-3100, Drum Unit, FS-2100, M3040, M3540- Original (https://alfatec.co.uk/copier-printer-fax-supplies/drums/kyocera-dk-3100-drum-unit-fs-2100-m3040-m3540-original.html)

[copier tech]

Replace the developer clutch.

41397

I took the side panel off & could see this clutch driving.

[copier tech]

drum is wrong type
must be DK-3150.

have fun

Thanks, I think this is where i've gone wrong, previous engineer ordered the wrong drum unit.

Correct dev is DV-3100 but drum should be DK-3150 where the logic in that!?

However can you explain in future how I know what drum to order, my country voltage is 240v (UK)


41401

[taskalfaman]

Is that right!?

Kyocera DK-3100, Drum Unit, FS-2100, M3040, M3540- Original (https://alfatec.co.uk/copier-printer-fax-supplies/drums/kyocera-dk-3100-drum-unit-fs-2100-m3040-m3540-original.html)

nope
DK-3100 => 2100 series
DK-3130 => 4X00 series + M3550/60 series
DK-3150 => m3X40 series
european market.

have fun

[copier tech]

nope
DK-3100 => 2100 series
DK-3130 => 4X00 series + M3550/60 series
DK-3150 => m3X40 series
european market.

have fun

Thanks for your help machine up & running now & a lesson learnt!

M3040iDN & M3040DN use different drum units!