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afterhours
01-11-2019, 05:40 PM
Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

Any info would help.

qbert69
01-11-2019, 05:45 PM
Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

Any info would help.Read here:
KM C284e SMB 2.0 Issue (https://r.tapatalk.com/shareLink?url=http%3A%2F%2Fwww%2Ecopytechnet%2Ecom %2Fforums%2Fshowthread%2Ephp%3Ft%3D135487&share_tid=135487&share_fid=12076&share_type=t)

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Thib
01-11-2019, 05:57 PM
Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

Any info would help.A few of our customers have rolled back this week's Microsoft security update and it has worked. I think there's some documentation on the web regarding this issue and I believe Microsoft knows about it.

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tsbservice
01-11-2019, 05:57 PM
Read also this as it is Win 7:
Xerox SMB Scanning DNS/SMD errors (http://www.copytechnet.com/forums/connectivity/135449-xerox-smb-scanning-dns-smd-errors.html)
Kudos to Synthohol

Rewind!
01-11-2019, 05:58 PM
Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

Any info would help.

confimring that the recent SMB protocol errors are related to a set of windows updates that were included in the January 2019 rollout. The following 2 updates are creating the issues, KB4480960 and KB4480970. We have been succsfull in uninstalling KB4480970 only and scan to folder has been working correctly after this. These can be uninstalled from the programs/installed updates. The computer will reboot after install. To not have the hotfix reinstall, proceed to windows update, and view available updates, uncheck the KB4480970 and this show not allow the update to re-process.

JC

BR549
01-11-2019, 08:25 PM
Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

Any info would help.
Here's what we did to make it work. When entering the user name, enter "//computer name/user name"

qbert69
01-11-2019, 08:31 PM
Here's what we did to make it work. When entering the user name, enter "//computer name/user name"On what brand of MFP??? Did this fix the issue with KB4480970 ???

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qbert69
01-11-2019, 08:33 PM
Here's what we did to make it work. When entering the user name, enter "//computer name/user name"Photo for reference. https://uploads.tapatalk-cdn.com/20190111/f84002fe866521ed556e2ba397ada9a0.jpg

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BR549
01-11-2019, 09:02 PM
On what brand of MFP??? Did this fix the issue with KB4480970 ???

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Kyocera. Thought it may work with others too. One of my coworkers says it fixed a KonicaMinolta too, but he also had to create a new user and folder.

BR549
01-11-2019, 09:26 PM
Photo for reference. https://uploads.tapatalk-cdn.com/20190111/f84002fe866521ed556e2ba397ada9a0.jpg

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User ID=//MER101491/joel

qbert69
01-11-2019, 09:42 PM
User ID=//MER101491/joelFailed.

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qbert69
01-11-2019, 09:48 PM
User ID=//MER101491/joelThis is a konica minolta, not a kyocera!

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mo0651
01-11-2019, 09:57 PM
I really appreciate everyone's input!!! I am working with KonicaMinoltas also. I don't like rolling back any of the updates, I hope we find a work around!:rolleyes:

qbert69
01-11-2019, 10:00 PM
I really appreciate everyone's input!!! I am working with KonicaMinoltas also. I don't like rolling back any of the updates, I hope we find a work around!:rolleyes:I tweeting Microsoft on this stupid shit!!! Absolutely no reason for this level of insanity!!![emoji2959]

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mo0651
01-11-2019, 10:05 PM
I know!!! The Windows 10 upgrade sucked bad enough. Why did they mess with 7 ??:mad:

qbert69
01-11-2019, 10:10 PM
I know!!! The Windows 10 upgrade sucked bad enough. Why did they mess with 7 ??:mad:Something even MORE UNSETTLING!!!
YouTube (https://youtu.be/myYZfLhtOZc)

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Rewind!
01-11-2019, 10:19 PM
On what brand of MFP??? Did this fix the issue with KB4480970 ???

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The security update removal was performed on systems scanning from Konica Minoltas.

JC

docresources
01-13-2019, 01:06 AM
Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

Any info would help.Install the last updates and it will work. Had the same problem.

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qbert69
01-13-2019, 01:38 AM
Install the last updates and it will work. Had the same problem.

Sent from my SAMSUNG-SM-G930A using TapatalkUN-INSTALL KB4480970 !!![emoji6]

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CopierNerd
01-13-2019, 07:21 AM
Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

Any info would help.

After update if you are getting this> "Server Connection Error" then do this> Go to Control Panel>Turn windows features ON/OFF>Telnet Client=un check, Telnet Server=uncheck, or SMB>Telnet Client/Telnet Server= uncheck
apply and restart.
Then try sending.

Phil B.
01-13-2019, 08:54 AM
I know!!! The Windows 10 upgrade sucked bad enough. Why did they mess with 7 ??:mad:

STUPID IS AS... STUPID DOES....

Forest Gump

tsbservice
01-13-2019, 07:04 PM
M$ released KB4487345 an update for Windows 7 SP1 and Windows Server 2008 R2.
Microsoft Releases Windows Update KB4487345 to Fix KB4480970 Issue - Softpedia News - TECH NEWS (http://the-technology-news.online/issue/microsoft-releases-windows-update-kb4487345-to-fix-kb4480970-issue-softpedia-news/)

afterhours
01-13-2019, 09:56 PM
After update if you are getting this> "Server Connection Error" then do this> Go to Control Panel>Turn windows features ON/OFF>Telnet Client=un check, Telnet Server=uncheck, or SMB>Telnet Client/Telnet Server= uncheck
apply and restart.
Then try sending.


So I sent the original question in this thread. Removing the update definitely works, but id prefer to just make the adjustment needed for smb. Will your suggestion definitely work? I will be trying it tomorrow.

davel
01-13-2019, 11:59 PM
Just try the latest update as suggested by tsbservice and see if it works.

rthonpm
01-14-2019, 01:47 AM
Here's what we did to make it work. When entering the user name, enter "//computer name/user name"

The issue in this month's Windows 7/Server 208 R2 patches are related to back end authentication issues.

You'll have issues if your scanning is set using one, or both, of the following:

1. Scan destination is set using an IP address instead of a host name
2. You're using a local account, instead of a domain account, to authenticate to the share with the account used also being an administrator on the PC or server hosting the share


An update has also been released to fix the underlying NTLM issue: Microsoft Update Catalog (http://www.catalog.update.microsoft.com/Search.aspx?q=KB4487345)

Currently, it's only available from the Windows Update Catalog site, it hasn't been pushed to workstation Windows Updates or WSUS.

CopierNerd
01-14-2019, 03:15 AM
So I sent the original question in this thread. Removing the update definitely works, but id prefer to just make the adjustment needed for smb. Will your suggestion definitely work? I will be trying it tomorrow.
No need to remove update. Just restore the changes made by update in SMB and file sharing.

KMFLT3CH
01-14-2019, 01:42 PM
I just had this issue come up last Friday, customer called in saying her scanning to PC was not working. It's a one PC office that has been working fine for months. She was scanning fine all day Wednesday, then first thing Thursday morning it errors out with a "Forward TX Error" under job list > details.

I tried everything I could think of, I figured something was installed that she didn't know about, didn't think to mess with the Windows updates. I ended up just setting her PC to scan to FTP using the old FTP utility. Next time she calls in for service (probably when her IP changes and FTP stops working) I'll look for these updates and try to get her back on SMB.

copier addict
01-14-2019, 01:53 PM
We are done with SMB scanning. It isn't reliable enough anymore. We are switching everyone to email scanning. Once it is setup it is much easier for user to create new one-touches.

KMFLT3CH
01-14-2019, 02:04 PM
We are done with SMB scanning. It isn't reliable enough anymore. We are switching everyone to email scanning. Once it is setup it is much easier for user to create new one-touches.

Emphasis on "once it is set up"

I have far too many IT departments who haven't got a clue as to what info/settings they need to supply us in order to get scan to email working, usually those are the ones using office365 or gmail for scanning :mad:. But yes, once set up, it is the best method for scanning IMO.

copyrooks
01-14-2019, 02:33 PM
Thank you guys for the updates , you guys are awesome!!!

ABS tect
01-14-2019, 02:36 PM
The issue in this month's Windows 7/Server 208 R2 patches are related to back end authentication issues.

You'll have issues if your scanning is set using one, or both, of the following:

1. Scan destination is set using an IP address instead of a host name
2. You're using a local account, instead of a domain account, to authenticate to the share with the account used also being an administrator on the PC or server hosting the share


An update has also been released to fix the underlying NTLM issue: Microsoft Update Catalog (http://www.catalog.update.microsoft.com/Search.aspx?q=KB4487345)

Currently, it's only available from the Windows Update Catalog site, it hasn't been pushed to workstation Windows Updates or WSUS.

Agree with this...

My simple fix this last week for the tons of scanning calls that came in was to change their scans account that i created for smb scanning from an administrator to a standard user. Temporary get around. (scans accounts shouldn't have been set to an admin anyways).

CopierNerd
01-14-2019, 05:03 PM
We are done with SMB scanning. It isn't reliable enough anymore. We are switching everyone to email scanning. Once it is setup it is much easier for user to create new one-touches.

Scan to HDD, User Boxes are more reliable in my opinion. There is no need of internet and user will not have to open mail accounts and then download from there. Its quite simple and reliable. :o

Reed
01-15-2019, 04:59 PM
Here is a fix. I had a client with a Kyocera machine that stopped scanning to folder last week. This video shows how to fix the problem

YouTube (https://youtu.be/ISuamN1ufF0)

copier addict
01-15-2019, 08:45 PM
Emphasis on "once it is set up"

I have far too many IT departments who haven't got a clue as to what info/settings they need to supply us in order to get scan to email working, usually those are the ones using office365 or gmail for scanning :mad:. But yes, once set up, it is the best method for scanning IMO.

I am glad when the customer is using Gmail, it is relatively easy to set up. Office365 on the other hand is like most other microsoft products, unnecessarily complicated and not user friendly.

mo0651
01-15-2019, 10:49 PM
My KonicaMinolta's were showing "server connect errors". A couple were fixed today with the Downloaded patch from Microsoft. KB4487345.

wjurls
01-28-2019, 09:42 PM
Scan to HDD, User Boxes are more reliable in my opinion. There is no need of internet and user will not have to open mail accounts and then download from there. Its quite simple and reliable. :o


This right here!! From hence forward, when installing a KM box at a customer location I go straight to User Box and install Pagescope Box Operator on each workstation. Twain scanning is far more reliable than SMB or email scanning.

Lee

BHM
01-31-2019, 05:35 PM
This right here!! From hence forward, when installing a KM box at a customer location I go straight to User Box and install Pagescope Box Operator on each workstation. Twain scanning is far more reliable than SMB or email scanning.

Lee



My customers would chase me out of their office with a broom! :rolleyes:

copier addict
01-31-2019, 05:57 PM
My customers would chase me out of their office with a broom! :rolleyes:

I agree. Nothing like a five step procedure to make people love scanning. Lol

KMFLT3CH
01-31-2019, 06:10 PM
This right here!! From hence forward, when installing a KM box at a customer location I go straight to User Box and install Pagescope Box Operator on each workstation. Twain scanning is far more reliable than SMB or email scanning.

Lee

My customers and their IT department would laugh at me if I suggested this. Scanning to a shared folder (or individual shared folders) on a server is much more convenient, especially for high-profile customers such as attorneys offices, government/state accounts, etc. which is all I really service. They won't even allow you to touch their computers let alone install some twain software.

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