C554e Firmware Issues

[frizby66]

Apologies, have a second post with imaging issues but thought better to do this on another post (not to confuse issues). Have an issue with c554e going to sleep and refusing to wake without a power off/on. Have checked the power save settings, have switched off the weekly schedule but still no difference. Below is screen shot of settings. Have also included details of the current firmware, is this the most up to date? If not, any resource for getting the latest firmware?
4187941880



MFP Card Version
A5C10Y0-F000-GDF-M1(00)


MFP Controller BOOT Program
A5C10Y0-1E00-G00-04(00)


MFP Controller Linux Base
Linux-2.6.26.8-rt16


MFP Controller Kernel Program
A5C10Y0-1C00-GC1-76


MFP Controller SubSet
A5C10Y0-1F00-G00-M6(00)


MFP Controller
A5C10Y0-0100-GDF-M1(00)


Operation Panel Message Data
A5C10Y0-8100-GCE-M1


Fax Board Controller1
A22M0Y0-4000-G00-12(00)


Fax Board Controller2



Fax Board Controller3



Fax Board Controller4



Engine Parameter
A5AY0Y0-0054-G00-00


Engine BOOT
A5AY0Y0-0055-G00-00


Scanner
A5C10Y0-0023-G00-33


Printer
A5AY0Y0-0050-GC2-31


ADF
A3CE0Y0-0024-G00-16


Finisher
A3EP0Y0-0071-G10-03


RU



ZU



Panel CPU
A55V0Y0-8900-G60-00


DSC1



DSC2







Loadable Device Driver1



Loadable Device Driver2



SD
A3ER0Y0-0071-G00-08


Voice Data



Movie Data



Dictionary Data



OCR Library



Panel Sound Data
A5C10Y0-C200-G00-00


MFP Controller Thread Image Parameter
A5C10Y0-8B00-G00-01


MFP Controller PIC Image Parameter
A5C10Y0-8A00-GC0-06


MFP Controller System
A5C10Y0-1000-GDF-M1(00)


MFP Controller Print Controller
A5C10Y0-3000-GCY-44


MFP Controller Print Controller Font
A5C10Y0-3F00-GCD-40


MFP Controller Print Controller Demo Page
A5C10Y0-3E00-G00-81


MFP Controller MIO
A5C10Y0-5000-G10-W8(00)


MFP Controller PIC
A5C10Y0-8200-GD6-B2

[kingarthur]

when you say you've "checked the power save settings", have you set them to the following, "Enter power save mode" set as "NORMAL". "power consumption in sleep mode" set to "DISABLED", there was a bulletin about this a coupe of years ago .

[frizby66]

when you say you've "checked the power save settings", have you set them to the following, "Enter power save mode" set as "NORMAL". "power consumption in sleep mode" set to "DISABLED", there was a bulletin about this a coupe of years ago .

Hadn't seen any bulletin on this...have updated settings and will see how if that makes a difference :-)

Any idea on the firmware? Saw something about an issue with SSD firmware!

[kingarthur]

As far as I'm aware, SSD is updated now with the mass production FW, bulletin number TNGB1400318EN ,
this is the bulletin number TAGB1400537EN for the machine not waking up