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jonbonse
03-05-2019, 10:03 AM
Hi all

I have a C224e with intermittent paper mismatch errors.

It has the correct driver installed and I have defaulted the drivers to Tray 1 which has plain paper in.

They have letterheaded paper in tray 2 however left it on plain paper settings to try isolate the issue.

I have set all PC's to use Tray 1 was as default with plain paper but every now and then the printer will beep requesting Plain A4 in the bypass tray.

The machine has plain A4 in both trays...

i have witnessed this myself after checking all paper settings before printing.

Anybody else had this issue?

Bix
03-05-2019, 10:07 AM
Hi, make sure they have not changed the paper tray settings in the Copy section.

Even if you press the reset button, that setting remains.

jonbonse
03-05-2019, 10:41 AM
Hi, make sure they have not changed the paper tray settings in the Copy section.

Even if you press the reset button, that setting remains.

Thank you


I have double checked the settings on the copy screen are still plain A4....

Gaffers01
03-05-2019, 01:05 PM
I had this before, if I remember rightly you need to take the bypass tray off auto tray settings,

Utility-User Settings-System Settings-Paper Tray Settings- Auto Tray Select Settings and make sure the bypass tray Is NOT highlighted.

copier addict
03-05-2019, 01:55 PM
Go utility, user settings, printer settings, basic settings, on one of the pages you will see A4-A3 to LTR - LGR. Make sure it is on.

tsbservice
03-05-2019, 05:36 PM
Go utility, user settings, printer settings, basic settings, on one of the pages you will see A4-A3 to LTR - LGR. Make sure it is on.
This is part of Best practices along with display network error code and few other tweaks whenever I setup machine.
Some programs/apps tend to choose by itself paper format, setting this simple paper convertion helps.

jonbonse
03-06-2019, 10:38 AM
Go utility, user settings, printer settings, basic settings, on one of the pages you will see A4-A3 to LTR - LGR. Make sure it is on.

Thanks for your post

I can confirm this is already set to ‘on’

jonbonse
03-06-2019, 12:54 PM
Just to update on this.

I updated firmware which made no difference.

What I found is that some applications such as Microsoft Outlook have been overiding the default printer settings.

If i don't select Tray 1 or Tray 2 and leave it on 'Auto', it will prompt me to insert Plain A4 even though plain A4 is already in the tray with plain settings.....

I have defaulted the applications to Tray 1 so this should resolve it however it doesn't make sense why it would prompt for plain A4 if it already has plain A4 in the tray.......

Microsoft Outlook has it's own page setup tap with options to choose which tray you want to print to which overides the Konica driver settings...

Then in Microsoft Word, the Konica drivers overide the Word settings!

mo0651
03-06-2019, 02:54 PM
Is "Auto tray switch" enabled on machine?

jonbonse
03-06-2019, 03:03 PM
Is "Auto tray switch" enabled on machine?

No because they use letterhead paper in tray 2 and I wanted to simplify when they print they can choose tray 2.

I turned off of the switch so if tray one with plain paper run out, would not switch to tray 2.

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