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byronf
03-23-2019, 05:07 PM
Hi All,

I just received and installed a new MFP board and while performing board replacement at the firmware step machine just boots up. I have tried various firmware and even inserted the flash directly on the board and it does not get to the FW screen.

Due to this I am stuck with error code (C-C164)

Is there any ICP that could of popped or has anybody had this issue.

The other MFP board is completely dead machine does not start up at all as if the power supply is damaged again here is there an ICP that I can look at?

Any help will be appreciated. Thanks in advance

tsbservice
03-23-2019, 05:44 PM
Check label on new MFP board, if that"new" board is actually repaired or cleansed you may need special reset tar file “a789be.tar”.

CC-163/CC-164
• With the repaired MFPB installed in the machine, please do the following
o Flash the machine with G00-16 firmware
o Put GG9-84 firmware on USB drive, hold down the Reset button, (C258/C308/C368 only)
o Go through the screen calibration
o When firmware screen appears, at the bottom right you will see Boot Rom, select it and update boot
Rom only.
o Remove USB drive and boot machine.

REGSIS
03-24-2019, 02:31 PM
Hi All,

I just received and installed a new MFP board and while performing board replacement at the firmware step machine just boots up. I have tried various firmware and even inserted the flash directly on the board and it does not get to the FW screen.

Due to this I am stuck with error code (C-C164)

Is there any ICP that could of popped or has anybody had this issue.

The other MFP board is completely dead machine does not start up at all as if the power supply is damaged again here is there an ICP that I can look at?

Any help will be appreciated. Thanks in advance

Front USB port on new MFP board not working!?
Veeeery unlikely!!!

First, after fitting new MFP board, have you connect front USB (extension cable) to correct port on MFP board?
Second, maybe your USB flash drive don't fit in all the way.
In that case you can remove extension USB cable from the board and put flash drive directy in that port on MFP board.

allan
03-24-2019, 08:33 PM
Dude there is a sensor connected to the flap that covers the firmware port. If its not plunged in the machine will not even read from it.
Found that i have created this scenario for myself before.

There is ICP list for every model available.
Then again ICP's are easy to spot.

tsbservice
03-24-2019, 08:50 PM
...
and even inserted the flash directly on the board...

Is it 8 series or 4e series?

allan
03-24-2019, 10:00 PM
Is it 8 series or 4e series?

What is the difference?

Synthohol
03-24-2019, 10:09 PM
8 series firmware is done on the front CP usb. the 4 series was on the MFPB behind a plate.

tsbservice
03-24-2019, 10:16 PM
The difference-who knows? Maybe the author.
I can think of:
-firmware
-troubleshooting steps

allan
03-24-2019, 10:48 PM
Ok discard my advise wrong machine type:eek:

rrrohan
03-25-2019, 07:37 AM
Are you sure you loaded B458 firmware onto USB and not the C458 by mistake.

byronf
03-27-2019, 05:07 PM
Check label on new MFP board, if that"new" board is actually repaired or cleansed you may need special reset tar file “a789be.tar”.

CC-163/CC-164
• With the repaired MFPB installed in the machine, please do the following
o Flash the machine with G00-16 firmware
o Put GG9-84 firmware on USB drive, hold down the Reset button, (C258/C308/C368 only)
o Go through the screen calibration
o When firmware screen appears, at the bottom right you will see Boot Rom, select it and update boot
Rom only.
o Remove USB drive and boot machine.


Hi,

I did try the tar file and the machine still starts up instead of "INITIALIZION COMPLETE"
I have tried the same firmware on the same flash drive on an other machine and it works perfectly.

According to wiring diagram usb port ICP no is ic109, I tried to bridge it but still the issue persist.

I guess I am going to have to order an order and return this one.

If anybody has a resolution to repairing this board please share this info with me.

Synthohol
03-27-2019, 05:13 PM
are you holding down stop and closing the door within 3 seconds to initiate the FW process?
dont forget to enter the machine and type if set to ff
is the folder fw0000x the only thing on the root of the flash drive?
tried a different usb?
usb 4 gig or smaller? some 8g work but very picky.
is the front usb plugged into "front USB" on the mfp board?
please let me know if i missed any of these answers.

byronf
03-27-2019, 06:13 PM
are you holding down stop and closing the door within 3 seconds to initiate the FW process?
dont forget to enter the machine and type if set to ff
is the folder fw0000x the only thing on the root of the flash drive?
tried a different usb?
usb 4 gig or smaller? some 8g work but very picky.
is the front usb plugged into "front USB" on the mfp board?
please let me know if i missed any of these answers.

Hi,
Yes all is in order as I had mentioned in the post earlier the firmware and flash were tested on an other machine and worked fine.

The only thing I haven't tried is the door as you mentioned.

But surely if the reset did not work it is pretty obvious that the port is dead.

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