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El Papa
04-24-2019, 03:23 PM
Hi all

We currently have multiple new MFD's on various sites running Papercut displaying C9401 and FA14 errors. All machines running on W5 firmware. We have also rolled devices back to R9 to see if this would improve reliability but no such luck so all back running W5.

Any KM techs/specialists dealt with this issue and what settings were implemented to resolve?

Thanks in advance

mo0651
04-24-2019, 03:35 PM
There is a special firmware dealing with "Papercut" issues.:cool:

El Papa
04-24-2019, 03:39 PM
What firmware level is it?

emujo2
04-24-2019, 04:19 PM
I just installed 90 8 series on papercut ver 18.2. All using I-Option. and all devices at W5. I have not seen any of these issues and they work this system like a dog. What version are you using?

mo0651
04-24-2019, 04:27 PM
GC2-V1

El Papa
04-24-2019, 04:29 PM
I just installed 90 8 series on papercut ver 18.2. All using I-Option. and all devices at W5. I have not seen any of these issues and they work this system like a dog. What version are you using?

Hi emujo2,

The site is running Papercut Ver: 18.3.6 with W5 firmware.

On another site we have version 18.2.2 running on W5 and we had to roll W5 back to R9 due to issues and moving forward on the site with 18.2.2 we are looking at rolling back Papercut to Ver 18.1.4.

Regards

El Papa
04-24-2019, 04:31 PM
GC2-V1

Thanks mo0651 I'll look into the firmware release notes and see if this is applicable for rolling out for issue.

Regards

El Papa
04-24-2019, 04:36 PM
Thanks mo0651 I'll look into the firmware release notes and see if this is applicable for rolling out for issue.

Regards

Papercut issue V1 resolves from looking at release notes is C-E301 and the FA14 error. No mention of the 9401 error :-(

mo0651
04-24-2019, 04:42 PM
C94-01 CODES are covered in the TROUBLE SHOOTING GUIDE FOR 8 Series. It did say c94-01 after firmware updates.:cool:

El Papa
04-24-2019, 04:51 PM
C94-01 CODES are covered in the TROUBLE SHOOTING GUIDE FOR 8 Series. It did say c94-01 after firmware updates.:cool:

Can you mail me the trouble shooting guide?

Regards

emujo2
04-24-2019, 05:28 PM
[QUOTE=El Papa;749383]Hi emujo2,

The site is running Papercut Ver: 18.3.6 with W5 firmware.

On another site we have version 18.2.2 running on W5 and we had to roll W5 back to R9 due to issues and moving forward on the site with 18.2.2 we are looking at rolling back Papercut to Ver 18.1.4.

Regards[/QUOTE
18.3.5 is the latest KM supported release..You didn't mention if you were using the I-Option..Any non standard config changes on the papercut devices? Are you using the function version matching type 3 driver for the secure release queue?

Synthohol
04-24-2019, 07:37 PM
There is special firmware from Japan they just compiled for this exact issue.
It's not made public as our machines are the beta testers.
1 week and so far so good.
Once we are all satisfied this relieved the issues I'm sure they will make it public or at least available for download somehow.

Hang in there.

El Papa
04-25-2019, 10:38 AM
There is special firmware from Japan they just compiled for this exact issue.
It's not made public as our machines are the beta testers.
1 week and so far so good.
Once we are all satisfied this relieved the issues I'm sure they will make it public or at least available for download somehow.

Hang in there.

Thanks Synthohol can you keep me posted

Synthohol
04-25-2019, 11:51 AM
other than the codes, is it removing papercut from itself?
that was another major symptom.

El Papa
04-25-2019, 12:14 PM
other than the codes, is it removing papercut from itself?
that was another major symptom.

Dropping Papercut and not coming out of energy save

Synthohol
04-25-2019, 12:50 PM
i will keep you posted.
sounds exactly like what we experienced.

El Papa
04-25-2019, 01:03 PM
i will keep you posted.
sounds exactly like what we experienced.

What version of firmware is it? Are you allowed to say? You can PM me

El Papa
05-15-2019, 10:37 AM
There is a special firmware dealing with "Papercut" issues.:cool:

Hi mo0651. Do you have any update on the performance of this new firmware? Can you pass me the firmware version or any details on it so I can go through my UK channels to source.

Regards

cgorms
05-15-2019, 02:52 PM
KM and Papercut (http://www.copytechnet.com/forums/konica-minolta/138936-km-papercut.html)

I'm having similar issues with a client who's got 14 devices C308's and C458's

Any news on a release date for V1 firmware...

HuronMan
05-20-2019, 01:07 PM
Here's a Papercut/firmware matching guide. Authorized Solutions | Konica Minolta bEST Technology Suite (https://best.kmbs.us/pages/solutions.php?pid=13)

El Papa
05-20-2019, 05:09 PM
Here's a Papercut/firmware matching guide. Authorized Solutions | Konica Minolta bEST Technology Suite (https://best.kmbs.us/pages/solutions.php?pid=13)

Thanks Huroman

The version of Papercut on one site is 18.3.6 and not listed in your link. Do you have access to firmware version for that level of Papercut release?

Synthohol
07-26-2019, 02:03 AM
rumormill has it there is new firmware very early august that addresses a ton of papercut issues.
hang in there.

tsbservice
08-26-2019, 07:59 AM
New FWs /GG7-W5/GG7-W4/ depending on model were released to deal with FA14 (detail code: 0x9020) that occurs when working with PaperCut.

Synthohol
08-27-2019, 08:31 PM
New FWs /GG7-W5/GG7-W4/ depending on model were released to deal with FA14 (detail code: 0x9020) that occurs when working with PaperCut.


FINALLY!!

it's 3 weeks late from what I was told but I suppose they had to test it some more but we had good results from the bete.
Just an FYI to the readers, this is special firmware to be used only when running papercut and getting the code.
It should not be used as a base firmware or on machines not running papercut.

sparks45
08-30-2019, 03:12 PM
Does anyone have the release notes for this special firmware? having this issue at several devices running PaperCut

Synthohol
08-30-2019, 07:16 PM
Does anyone have the release notes for this special firmware? having this issue at several devices running PaperCut

When you download firmware it's linked under it.

If you don't have legit KM access you probably shouldn't be using special firmware as you will get no support from KM if things turn bad.

El Papa
08-31-2019, 06:49 PM
FINALLY!!

it's 3 weeks late from what I was told but I suppose they had to test it some more but we had good results from the bete.
Just an FYI to the readers, this is special firmware to be used only when running papercut and getting the code.
It should not be used as a base firmware or on machines not running papercut.

GC7-W5 I can report on our devices is running great without issue. We are doing weekly sweeps of sites and no reported issues.

tulintron
03-09-2021, 06:22 PM
Good afternoon people. Sorry for going back to a dead topic. I have C-FA14 when I enable the HDD. Konica's bulletin says about GG6-R9 firmware.
Any friends for PM?


I installed the W5, but fixes the FA14 for another reason. I can't find GG6-R9.


Thank you all.

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